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The Carleton Clinic - Main Building

The Carleton Clinic, Cumwhinton Drive, Carlisle, CA1 3SX

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Access Guide

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Overview (The Carleton Clinic - Main Building)

  • About View
    • This is a hospital with six inpatient wards and community clinics.
    • Services available in the venue include: Adult long stay rehabilitation, psychiatric intensive care, mental health crisis services, community mental health services.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is an alternative entrance to the left front of the building directly to the Oakwood ward, which is step free with a steep slope and a manual door
    • There is also an entrance from the ambulance drop off between Oakwood and Ruskin, with step free access via steep slope with double automatic doors.
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open and automatic doors.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (The Carleton Clinic - Main Building)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the right of the reception desk, and along the corridor to the left from the reception desk.
    • The toilets with adaptations have a transfer space on both sides.
    • The male and female step-free standard toilet facilities are located along the corridor to the left from the reception desk, and to the right from the reception desk, following the corridor to the left towards the rear of the building.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptions on the right side of the reception desk.

Parking (The Carleton Clinic - Main Building)

  • Car Park View
    • The car park is located at the front of the Main Building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 140cm.
    • The nearest designated bay is 30m from the Main Building entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope, bollards and narrow walkways.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the Main Building entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (The Carleton Clinic - Main Building)

  • This entrance is located at the front of the Main Building.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is an intercom at a height of 137cm.
  • The height of the hand sanitiser is 123cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 161cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open towards you.
  • The push pad for the automatic doors is at a height of 93cm.
  • The width of the opening is 135cm.
  • The second set of doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 93cm.
  • There is step-free level access as you enter.

Reception (The Carleton Clinic - Main Building)

  • The reception is located ahead from the Main Building entrance.
  • The distance from the Main Building entrance is 21m.
  • The most accessible route to reception has automatic doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 115cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has windows, glazed screens and patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

Getting Around (The Carleton Clinic - Main Building)

  • There is step-free level access throughout all areas.
  • Access throughout may include doors permanently held open and automatic doors.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: armchairs and sofas.
  • Lighting levels vary due to the size of the space.

Eating and Drinking (Cafe Carleton)

  • Location and Access View
    • Cafe Carleton is located at the rear of the building.
    • The most accessible route has step-free level access, doors permanently held open and automatic doors.
    • There is step-free level access into this area.
    • There is a single automatic door with a high visual contrast.
    • The door has a locked extension leaf.
    • The locked extension leaf can be opened on request .
    • The door opens away from you.
    • The width of the opening is 85cm.
  • Service View
    • This area has a counter where food and drink can be ordered.
    • Full table service is available on request only.
    • Menus are wall-mounted and available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the left from the Cafe Carleton entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • The height of the tray rail is 88cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
    • Furniture available in this area includes: tables and coffee tables.
    • Some chairs and tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Oasis Room)

  • The room is located ahead from the Main Building entrance, to the right before reception and then left following the corridor.
  • The distance from the Main Building entrance is 35m.
  • The most accessible route to the room has step-free level access, doors permanently held open and automatic doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and coffee tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located ahead from the Main Building entrance, then left past reception and along the corridor.
    • The distance from the Main Building entrance is 50m.
    • The most accessible route to the toilet has step-free level access, doors permanently held open and automatic doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 248cm (width) x 241cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 181cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 107cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 79cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 110cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 125cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.