You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a local charity offering a variety of services to users with hearing, visual and dual sensory loss.
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street standard parking.
  • The nearest parking is located to the left of the venue.
  • View information on Parking in Rotherham (opens new tab) .
  • The nearest train station is Rotherham Central.
  • The nearest bus station is Moorgate Street.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: The standard toilet has a step up to the toilet pan.
  • Access throughout may include manual doors and doors permanently held open.
  • 1, 2 can be accessed via a standard lift.
  • Toilets with adaptions are available on level 0 and 1 corridors and standard toilets are available in the level 0 stairwell.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • British Sign Language interpreters can be provided on request.
  • Documents are available in the following formats: Braille (on request), large print (on request) and different languages.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Visual and Deaf Awareness Training, Safeguarding and Health and Safety.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilet with adaptations is located on the level 0 and 1 corridors.
  • All toilets with adaptations have a right hand transfer space.
  • The shared toilet facilities are located on level 0 in the stairwell.

You are on Parking. Skip to the next section.

Parking

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• On-street Parking View
  • On-street standard parking is available.
  • The standard bays are on Ship Hill to the left of the venue.

You are on Entrance (External Venue Entrance). Skip to the next section.

Entrance (External Venue Entrance)

• This entrance is located at the front of the venue.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with handrails on both sides.
• There is a bell at a height of 155cm.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 97cm.
• The width of the opening is 97cm.
• There is a small lip on the threshold of the opening.
• The door has a medium visual contrast.
• There is a push pad or push button to exit at a height of 94cm.

You are on Entrance (Reception Entrance). Skip to the next section.

Entrance (Reception Entrance)

• This entrance is located on the right as you enter.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The doors open away from you.
• The doors require effort to open.
• The width of the opening is 89cm.
• There is a small lip on the threshold of the opening.
• The doors has a high visual contrast.

You are on Reception. Skip to the next section.

Reception

• The reception is located on the right as you enter.
• The distance from venue entrance is 8m.
• The most accessible route to reception has manual doors.
• There is step-free level access to reception.
• The height of the reception desk is 73cm.
• There is not a lowered section at the desk.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and doors permanently held open.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all walkways.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Entrance (Internal Entrance Into Café). Skip to the next section.

Entrance (Internal Entrance Into Café)

• This entrance is located ahead after entering the venue.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 86cm.
• The door has a high visual contrast.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

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• Location and Service View
  • The café is located on level 0 at the end of the corridor.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free, nut allergy and vegetarian.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located around to the left after entering the café.
  • There is step-free level access to the counter.
  • The height of the counter is 93cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

You are on Room (Level 0 - Hearing Aid Services). Skip to the next section.

Room (Level 0 - Hearing Aid Services)

• The room is located on level 0 on the right along the corridor.
• The distance from venue entrance is 6m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: coffee tables.
• Some tables are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on the left at the end of the corridor.
• The distance from external venue entrance is 8m.
• The most accessible route to the lift has step-free level access.
• 0, 1, 2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 111cm (width) x 136cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: an audible announcer and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located on the left after entering the venue.
• 0, 1, 2 can be accessed by these stairs.
• There are 16 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the highest step is 20cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Kitchen (Level 1 - Demo/Training Kitchen). Skip to the next section.

Kitchen (Level 1 - Demo/Training Kitchen)

• The kitchen is located on the left after exiting the lift.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door requires effort to open.
• The door opens away from you.
• The width of the opening is 86cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 93cm from the floor.
• A lowered work surface is available with a clear knee recess.
• The lowered work surface is 80cm from the floor.
• Under counter cupboards are available.
• The hob is 93cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 93cm from the floor.
• A lowered sink is available with a clear knee recess.
• The lowered sink is 80cm from the floor.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a freezer, a microwave and a fridge.
• Seating available in the kitchen includes: chairs without armrests.
• Furniture available in the kitchen includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Level 1 - Meeting Room). Skip to the next section.

Room (Level 1 - Meeting Room)

• The room is located on level 1 opposite the lift.
• The distance from lift is 2m.
• The most accessible route to the room has step-free level access and a lift.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables.
• Some tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• At the far end of the meeting room there is a covered cable between the table and the wall which may provide a trip hazard.

You are on Room (Level 1 - Activity Room). Skip to the next section.

Room (Level 1 - Activity Room)

• The room is located on level 1 to the right of the lift exit.
• The distance from lift is 4m.
• The most accessible route to the room has step-free level access and a lift.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• Some tables are fixed.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Level 0 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the left after entering.
  • The distance from venue entrance is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 151cm (width) x 303cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 82cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 84cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Level 1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 1 - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on level 1, to the right after exiting the ift.
  • The distance from lift is 3m.
  • The most accessible route to the toilet has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 149cm (width) x 282cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 86cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 5cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • The soap dispenser is 78cm from the floor.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • The lighting is good when activated but becomes much dimmer after only a few seconds.