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Charlton House and Gardens

Charlton Road, Charlton, London, SE7 8RE

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor, between the Exhibition room and the Old Library.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located on the ground floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations and the standard female toilet.

Parking

  • Car Park View
    • The car park is located at the front of Charlton House.
    • The car park is open air/surface.
    • The car park surface consists of concrete.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 224cm (width) x 600cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 116cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 140m from the main entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the car park.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main - Front)

  • This entrance is located at the front of Charlton House.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 5 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The ramp and steps are located next to the car park. The ramp and steps access a walkway that leads to the main entrance and rear of the house. There are a further set of 4 steps directly in front of the main entrance. There is an additional slight ramp immediately in front of the main entrance door.
  • There are double manual doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 112cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Entrance (Rear)

  • This entrance is located at the rear of Charlton House.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 120cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Entrance (Old Library - Hire)

  • This entrance is located at the rear right hand side of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is between 30cm and 45cm.
  • This entrance is only used when the Old Library is hired for an event.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 144cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located to the left of the main entrance.
  • The distance from the main entrance is 1m.
  • There is step-free level access to reception.
  • The height of the reception desk is 112cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 74cm.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: The Exhibition room, Old Library and toilet with adaptations.
  • Access throughout may include doors permanently held open.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: benches.
  • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Frilly's Tea Room)

  • Location and Service View
    • Frilly's Tea Room is located immediately after the main entrance.
    • The most accessible route has step-free level access.
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is not available.
    • Menus are handheld, wall-mounted and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system was tested and working at the time of the survey.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right hand side.
    • There is step-free level access to the counter.
    • The height of the counter is 87cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor, in between the Exhibition room and the Old Library.
    • The distance from the main entrance is 22m.
    • The most accessible route to the toilet has doors permanently held open and slight ramps or slopes.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 80cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 178cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 113cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 68cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 76cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • There is a light pull cord at a height of 128cm.

Lift

  • The lift surveyed is located to the right of the café.
  • The distance from the main entrance is 12m.
  • The most accessible route to the lift has doors permanently held open.
  • The ground and second floor are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 76cm.
  • The internal dimensions of the lift are 150cm (width) x 110cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is no public access on floor 1.

Stairs

  • The stairs surveyed are located to the left of the lift.
  • The ground and second floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Outdoor Spaces (Walled Gardens and Grounds)

  • The following is available in this area: formal gardens and gardens.
  • Outdoor areas consist of concrete or tarmac and grass.
  • There are footpaths throughout.
  • The majority of the paths are not wide enough for wheelchair users.
  • The following areas have step-free access via ramps or slopes: the walled gardens and grounds.
  • The following areas have stepped access: the walled gardens and grounds.
  • There are seats situated along the paths for people to rest.
  • The paths have uneven surfaces.
  • A portable ramp can be provided to access the walled gardens. The ramp has a steep gradient and a width of 64cm.