Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

McDonald's

Eltham Road, Eltham, London, SE9 5LN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the venue on the ground floor.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female toilet facilities are located at the rear of the venue on the ground floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations at the rear of the venue on the ground floor.

Parking

  • Car Park View
    • The car park is located at the rear and to one side of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 420cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 15m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and automatic doors.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Parking is free for up to one hour.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • The width of the opening is 105cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Side Entrance)

  • This entrance is located at the side of the venue.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 94cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Getting Around

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the first floor.
  • Access throughout may include manual doors.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs without armrests, sofas, benches and stools.
  • Lighting levels were even at the time of the survey.

Eating and Drinking

  • Location and Service View
    • The most accessible route has step-free level access.
    • This area has a counter where food and drink can be ordered, a touchscreen ordering service and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are wall-mounted and available on a touchscreen.
    • The following dietary requirements can be catered for: vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right as you enter the venue via the main entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 85cm.
    • There is not a lowered section at the counter.
    • The height of the touchscreen display ranges from 113cm to 172cm from the floor.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the first floor seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, sofas, benches, stools and high stools.
    • Furniture available in this area includes: tables, high tables and booths.
    • Some seating and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs surveyed are located on the left as you enter via the main entrance.
  • The ground and the first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located directly ahead as you enter at the far end of the venue.
    • The distance from the main entrance is 15m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 149cm (width) x 189cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 84cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 98cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.