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Black Swan Café

169 Ewell Road, Surbiton, Surrey, KT6 6AW

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Access Guide

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Location

  • The venue is not in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Surbiton.
  • The venue is located off the Ewell Road.

Opening Times

  • Monday 07:30 - 17:30.
  • Tuesday 07:30 - 17:30.
  • Wednesday 07:30 - 17:30.
  • Thursday 07:30 - 17:30.
  • Friday 07:30 - 17:30.
  • Saturday 08:00 - 17:30.
  • Sunday 09:00 - 17:00.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The car park is located on the right side of the cafe, off the Browns Road.
    • There is not a/are not Blue Badge parking bay(s) available within the car park.
    • There are 5 free car parks available from Monday-Saturday between 08:00 and 18:30 for 2 hours. Return is not permitted within 2 hours.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 195cm x 500cm (6ft 4in x 16ft 4in).
    • Standard marked parking bays are located on Ewell Road & Langley Road.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This entrance is located off the Ewell Road at the front of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • This is one step as you enter.
  • There are no handrails for the step.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 10cm.
  • There is a single manual door.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 82cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is provision for a portable ramp upon request.

Eating and Drinking

  • Location and Access View
    • The most accessible route has a step.
    • There is a manual door along the most accessible route.
    • This is one step into this area.
    • There are no handrails for the step.
    • The step is clearly marked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 10cm.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 82cm.
    • There is a small lip on the threshold of the opening .
    • The door has a low colour contrast.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located at the front as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 86cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • The card payment machine is at a height of 102cm.
    • The payment machine is at a fixed height.
    • The seating area is both inside and outside.
    • The outdoor seating area is covered.
    • There is not step-free access throughout.
    • There is stepped access to indoor seating and step-free outdoor seating.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests, benches and stools.
    • Some chairs are fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • Some tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus are available on a board, displayed on the counter and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups, easy grip cutlery and takeaway cutlery.
    • There is not a hearing assistance system.

Standard Toilet Facilities

  • The gender neutral toilet facilities were surveyed.
  • The toilet is located at the back of the counter.
  • The distance from the entrance is 5m.
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 56cm.
  • Internally the door has a low colour contrast.
  • Hand washing facilities available are a wash basin and a soap dispenser.
  • The wash basin has a lever mixer tap.
  • Hand drying facilities are a hand dryer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations

  • There are not accessible toilet facilities within this venue.

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.