You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:00 - 22:00.
• Tuesday 06:00 - 22:00.
• Wednesday 06:00 - 22:00.
• Thursday 06:00 - 22:00.
• Friday 06:00 - 21:00.
• Saturday 08:00 - 20:00.
• Sunday 08:00 - 20:00.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Kingston upon Thames.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kingston.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
  • The nearest public car park is Cattle Market Car Park, approximately 300 metres from the venue. The car park is located off the A307. .

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

• This information is for the entrance located to the side of the building.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 160cm (5ft 3in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Outside Access (Clarence Street Entrance). Skip to the next section.

Outside Access (Clarence Street Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 160cm (5ft 3in).

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• Comments View
  • There are also 4 sets of double manual doors located at this entrance.

You are on Other Floors (Main). Skip to the next section.

Other Floors (Main)

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• Steps View
  • The floors which are accessible by stairs are LG, G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• There is a lift for public use.
• The lift is located to the left as you enter via the Clarence Street entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G, 1, 2.
• The lift is approximately 8m (8yd 2ft) from the Clarence Street entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Outside Access (Gym Entrance). Skip to the next section.

Outside Access (Gym Entrance)

• This information is for the entrance located opposite the main lift as you exit on the second floor.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 145cm (4ft 9in).

You are on Reception. Skip to the next section.

Reception

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• Location View
  • The reception is located to the left as you enter, beyond the security barriers .
  • The distance from the gym entrance is 10m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 116cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 86cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and high stools.
  • Furniture available in this area includes: tables and high tables.
  • There are security barriers with a wider opening which are operated by key card.

You are on Inside Access. Skip to the next section.

Inside Access

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• Location View
  • The reception is located to the left as you enter, beyond the security barriers .
  • The distance from the gym entrance is 10m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 116cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 86cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and high stools.
  • Furniture available in this area includes: tables and high tables.
  • There are security barriers with a wider opening which are operated by key card.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

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• Location and Access View
  • The eating and drinking area is located to the left as you enter, adjacent to the reception.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 180cm.
  • This area has a counter where food and drink can be ordered.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left of the entrance, past the reception area.
  • There is step-free level access to the counter.
  • The height of the counter is 115cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 85cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • The card payment machine is at a height of 115cm.
  • The payment machine is portable.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas, stools and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
• Service View
  • This area also has staff who can provide assistance with ordering and colleagues who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are wall-mounted and available on a mobile phone app.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.

You are on Other Floors (Access to Upper Level). Skip to the next section.

Other Floors (Access to Upper Level)

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• Steps View
  • The floors which are accessible by stairs are 2, 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.

You are on Lift (Platform Lift Access to Upper Level Studios). Skip to the next section.

Lift (Platform Lift Access to Upper Level Studios)

• There is a lift for public use.
• The lift is located at the foyer to the rear of reception.
• The lift is a platform lift.
• The floors which are accessible by this lift are 2, 3.
• Wall mounted information boards are not provided at lift landings.
• There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
• The lift is approximately 14m (15yd 11in) from the main lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 101cm x 135cm (3ft 4in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.
• Level access to the swimming pool requires the use of the gym platform lift. Access to the swimming pool from the male or female changing rooms is via two steps. Access to the jacuzzi is via one step.

You are on Gym. Skip to the next section.

Gym

• The gym is located on level 2, to the right of the reception area.
• There is step-free level access into the gym.
• There are double manual doors.
• The doors open away from you.
• The width of the opening is 135cm.
• There is a small lip on the threshold of the opening .
• The doors have a high colour contrast.
• There is step-free level access throughout the majority of areas.
• There are no doors along circulation routes.
• There is room for a wheelchair user to manoeuvre.
• The gym is staffed at specific times.
• The walls and floor colour contrast varies between low and high.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines and arm cycles.
• There is not a hearing assistance system.
• There is background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Generic (High Energy Studio). Skip to the next section.

Generic (High Energy Studio)

• This studio is located on the third floor, at the rear left of the venue. The studio has a step-free access via the platform lift 20m away. There is a single, easy to open, 76cm wide door which opens away from you (push) to access the studio. There is a slight slope immediately after the door leading to the studio space.

You are on Generic (Cycle Studio). Skip to the next section.

Generic (Cycle Studio)

• This fitness studio is located on the third floor, at the rear left of the gym. The studio has a step-free access via platform lift 20m away. There is a single, easy to open, 76cm wide door which opens towards you (pull) to access the studio.

You are on Generic (Blaze). Skip to the next section.

Generic (Blaze)

• This fitness studio is located on the third floor. The studio is approximately 25m from the platform lift. The corridor leading to the fitness studio entrance is narrow (below 120cm). There is a single, difficult to open, 87cm wide door which opens towards you (pull) to access the studio.
• There is level access to all of the equipment within the fitness studio.

You are on Level Change (Gym to Swimming Pool and Accessible Changing Room). Skip to the next section.

Level Change (Gym to Swimming Pool and Accessible Changing Room)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the standard changing rooms and swimming pool.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • There is a second set of steps on the other side of the pillar.

You are on Lift (Gym Platform Lift to Accessible Changing Room). Skip to the next section.

Lift (Gym Platform Lift to Accessible Changing Room)

• There is a lift for public use.
• The lift is located within the equipment and weights fitness suite.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
• The lift is approximately 25m (27yd 1ft) from the reception.
• Staff do not need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 90cm x 132cm (2ft 11in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The platform lift provides level access directly from the fitness suite to the accessible changing room.
  • There are 2 medium steps with handrails on both sides between the standard changing rooms and the accessible changing room that this lift overcomes.

You are on Accessible Changing Room (Right Hand Transfer). Skip to the next section.

Accessible Changing Room (Right Hand Transfer)

• There are accessible changing rooms available.
• The accessible changing room is located at the pool side.
• The facility is 1m (3ft) from the gym platform lift.
• The dimensions of the accessible changing room are 140cm x 230cm (4ft 7in x 7ft 6in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 98cm (3ft 2in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 6in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 74cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is not fully functional.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is a locker within the accessible changing room.
• The locker is within reach for a wheelchair user.
• There is not a changing bench.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 40cm (1ft 3in).
• The platform lift gives access directly into the accessible changing room from the gym. There is an 85cm door that provides access between the changing room and the pool.

You are on Accessible Shower (Male). Skip to the next section.

Accessible Shower (Male)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located within the male changing room.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 46cm (1ft 6in).
• Other facilities available include; a dropdown rail.
• There is level access to the services from the accessible shower facilities.
• There is a similar accessible shower available in the female changing room.

You are on Toilet with Adaptations (Café - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Café - Right Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 18m (59ft) from the main lift.
  • This accessible toilet is located to the left as you enter the cafe.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 83cm (2ft 8in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 190cm x 202cm (6ft 2in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 97cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 97cm (3ft 2in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 6in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a medium visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a medium visual contrast between the dropdown rail(s) and wall.
  • There is a low visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in this accessible toilet.
  • The height of the baby change table once extended is 82cm (2ft 8in).

You are on Standard Changing Room (Male Changing Room). Skip to the next section.

Standard Changing Room (Male Changing Room)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 20m (65ft) from the main lift.
• The standard changing room(s) is/are approximately 9m (29ft) from the reception desk.
• The standard changing room(s) is/are approximately 5m (16ft) from the gym.
• The standard changing room(s) surveyed is/are located to the right as you face the reception desk.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.
• There is a similar female changing room. There are baby changing facilites available in both the male and female standard changing rooms.
• There are also private changing cubicles.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located within the female changing room.
  • The female toilet(s) is/are approximately 20m (65ft) from the gym entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located within the male changing room.
  • The male toilet(s) is/are approximately 20m (65ft) from the gym entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.
• Baby Change Facilities View
  • There is a larger cubicle available within the male standard toilets.
  • This cubicle has a single drop-down rail and an emergency alarm pull cord.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.