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Eden Walk

Eden Walk, Kingston Upon Thames, Surrey, KT1 1BL

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Access Guide

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Introduction

  • Services / facilities within the building include Eden Walk Shopping Centre, car park and toilet facilities.
  • The shopping centre is open 7 days a week, with late night shopping available every Thursday and Friday. The centre manager's office is on the first floor, via the car park lift.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Kingston Upon Thames.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kingston.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 21:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 410cm (10ft 6in x 13ft 5in).
    • The car park surface is tarmac.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Comments View
    • The car park includes open-air and multi-storey areas.
    • Parking in the designated areas for Shopmobility customers is free.
    • All other areas in the car park is charged.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are Car Park - G-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located off the car park on level 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Wall mounted information boards are not provided at lift landings.
  • There are manual, double doors which may be difficult to open to access the lift lobby on the ground floor and on the second floor.
  • The lift is approximately 35m (114ft) from the Eden Street South Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 200cm x 140cm (6ft 6in x 4ft 7in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Outside Access (Eden Street East Entrance)

  • This information is for the entrance located along Eden Street to the East of the Eden Walk Shopping area.
  • There is level access into the venue.
  • There are no doors at this entrance.

Outside Access (Eden Street South Entrance)

  • This information is for the entrance located along Eden Street to the south of the Eden Walk Shopping area.
  • There is level access into the venue.
  • There are no doors at this entrance.

Outside Access (Union Street Entrance)

  • This information is for the entrance located along Union Street.
  • There is level access into the venue.
  • There are no doors at this entrance.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Much of Eden Walk is an open area which is external and open to the elements. .

Toilet with Adaptations (Second Floor - Car Park)

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 2m (6ft) from the second floor lift.
    • This accessible toilet is located on the 2nd floor of the car park, next to the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the car park help kiosk.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 145cm x 205cm (4ft 9in x 6ft 8in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is not a lateral transfer space.
    • There is a dropdown rail.
    • There is a flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 95cm.
    • The shelf is located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 86cm (2ft 9in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a low visual contrast between the external door and wall.
    • There is a low visual contrast between the internal door and wall.
    • There is a low visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a low visual contrast between the dropdown rail(s) and wall.
    • There is a high visual contrast between the walls and floor.
    • The lighting levels are moderate to good.

Standard Toilet(s)

  • Second Floor - Car Park.
  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the 2nd floor off the car park.
    • The female toilet(s) is/are approximately 5m (16ft) from the second floor lift.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the 2nd floor off the car park.
    • The male toilet(s) is/are approximately 3m (9ft) from the second floor lift.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the female facility.
    • The height of the baby change table once extended is 86cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.