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Groves Medical Centre, The

171 Clarence Avenue, New Malden, Surrey, KT3 3TX

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Access Guide

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Location

  • The venue is situated outside the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is New Malden.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • There are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 450cm x 300cm (14ft 9in x 9ft 10in).
    • The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.

Outside Access

  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 125cm (4ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 130cm (4ft 3in) wide.

Reception

  • The reception desk is 2m (6ft 7in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G - 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located adjacent to the waiting room.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G to 1st.
  • The lift is 12m (13yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 210cm x 115cm (6ft 11in x 3ft 9in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Toilet with Adaptations

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • This accessible toilet is approximately 12m (13yd 4in) from the accessible entrance.
    • This accessible toilet is located adjacent to the waiting room.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 180cm x 150cm (5ft 11in x 4ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.