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Guildhall 2

High Street, Kingston upon Thames, KT1 1EU

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Access Guide

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Overview

  • About View
    • This is a community space for public use.
    • Services available in the venue include: a job centre, desk space and housing services.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include doors permanently held open and automatic doors.
    • Floors G - 3 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request), different languages (on request) and audio (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left of reception.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located to the right of reception.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located at the front of Guildhall 2.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 378cm (width) x 550cm (depth).
    • The hatched/marked zones vary between bays.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 14m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Accessible)

  • This entrance is located to the right side of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is an additional slight ramp up to the door itself that is located after the ramp that leads up to the general entrance area.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • The width of the opening is 78cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 102cm.
  • There is step-free level access as you enter.

Reception

  • The reception is located to the right after the accessible entrance.
  • The distance from the accessible entrance is 6m.
  • There is step-free level access to the reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has patterned/distracting backgrounds.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The seating and tables are fixed.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include doors permanently held open and automatic doors.
  • There is a high visual contrast between the walls and floor in all areas.
  • Some of the walls have a reflective finish.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, chairs without armrests and benches.
  • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left of reception.
    • The distance from the accessible entrance is 9m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 157cm (width) x 252cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 89cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 107cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.

Lift

  • The lift surveyed is located to the left of reception.
  • The distance from the accessible entrance is 11m.
  • The most accessible route to the lift has step-free level access.
  • Floors G - 3 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 79cm.
  • The internal dimensions of the lift are 106cm (width) x 144cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs surveyed are located to the left as you enter the accessible entrance.
  • Floors G - 3 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the size of the space.