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Hook and Chessington Library

The Hook Centre, Hook Road, Chessington, KT9 1EJ

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Access Guide

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Overview - Standard

  • About View
    • The Hook and Chessington Library is located on the ground floor of the Hook Centre.
  • Parking and Public Transport View
    • The venue has its own car park, with Blue Badge parking available.
    • There is a drop-off point.
    • The nearest train station is North Chessington.
    • This station does not have step-free access.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • The alternative formats documents can be provided in include: large print, different languages and audio.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Getting Around

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are no doors along circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests, chairs without armrests and sofas.
    • Lighting levels were even at the time of the survey.

Parking

  • Car Park View
    • The car park is located at the front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 480cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 5m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • One of the Blue Badge parking bays was temporarily obstructed at time of survey.
  • Charges and Restrictions View
    • Parking is not free for all users, including Blue Badge holders.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • There are accessible toilets and standard toilets available for use elsewhere within the Hook Centre, on the ground and first floor.

Entrance (Hook Centre - Main Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens towards you.
  • The width of the opening is 104cm.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 100cm.

Entrance (Library Entrance)

  • This entrance is located in front of you, on entering the Hook Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There are security barriers at the entrance.
  • The maximum width between them is 103cm.

Reception

  • Location View
    • The reception is located to your right on entrance.
    • The distance from the library entrance is 7m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to reception.
    • The height of the reception desk is 97cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 73cm.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.

Library

  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Seating available in this library includes: chairs without armrests, sofas and stools.
  • Some seating is fixed.
  • Furniture available in the library includes: tables, coffee tables, long tables, desks and booths.
  • Some tables are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 105cm to 150cm from the floor.
  • There is a screen shrink option for the touchscreen to make it more accessible.
  • When made accessible the height of the touchscreen display ranges from 105cm to 130cm from the floor.
  • This library is able to provide material in the following formats: large print, ebook, ejournal and audio.
  • Auxiliary aids available in this library include: ergonomic chairs.