You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 20:00.
• Friday 09:30 - 19:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Kingston.
• The nearest underground station is Wimbledon.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located off Vicarage Road.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 22 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 5.8in x 16ft 4.85in).
  • The nearest Blue Badge bay is 10m (32.8084ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 6.74in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Wood Street Entrance). Skip to the next section.

Outside Access (Wood Street Entrance)

• This entrance is located on Wood Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 172cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 172cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 175cm.

You are on Outside Access (Clarence Street Entrance). Skip to the next section.

Outside Access (Clarence Street Entrance)

• This information is for the entrance located facing Clarence Street.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 160cm (5ft 2.99in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11.06in).
  • The first and second sets of doors have a low colour contrast.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located off Steadfast Road, on car park levels 1 and 2.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The automatic doors are push pad activated.
• The door(s) is / are double.
• The width of the door opening is 172cm (5ft 7.72in).

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• Second set of doors View
  • There is not a second set of doors.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 13/01/2026.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.
• There are fixed loop hearing systems on all till banks. There is a portable loop in gift list.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are P2, P1, B, G, 1, 1R, 2 and 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are B, G, 1, 2 and 3.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are good.
• Other View
  • The basement floor is occupied by Waitrose.

You are on Lift (Wood Street Entrance). Skip to the next section.

Lift (Wood Street Entrance)

• The lift surveyed is located to the left as you enter via the Wood Street entrance.
• The distance from the Wood Street entrance is 5m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground floor and level 1 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 630kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 110cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a varying colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were low at the time of the survey.

You are on Lift (7 and 8). Skip to the next section.

Lift (7 and 8)

• The lift surveyed is located towards the left as you enter via the Clarence Street entrance.
• The distance from the Clarence Street entrance is 25m.
• The most accessible route to the lift has step-free level access.
• Doors are held open along the most accessible route.

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• Standard Lift View
  • Floors P2, P1, B, G, 1, 2 and 3 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1200kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 104cm.
  • The internal dimensions of the lift are 149cm (width) x 210cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a varying colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which are of a similar size.
  • Lifts 4 and 5 give access to floors 1R, 2 and 3 on the Riverside part of the building.

You are on Stairs (Link Bridge - Level 1 to 1R). Skip to the next section.

Stairs (Link Bridge - Level 1 to 1R)

• The stairs are located in the link bridge between levels 1 and 1R.
• Floors 1 to 1R can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The link bridge gives access to the Riverside section of the 1st floor.
• There is an alternative step-free route.
• This involves using lifts 7 or 8 to access level 2, then taking lifts 4 or 5 down to level 1R.

You are on Eating and Drinking (The Place to Eat). Skip to the next section.

Eating and Drinking (The Place to Eat)

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• Location and Access View
  • The restaurant is located on level 1R.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • This area has counters where food and drink can be ordered.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 82cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus types include: wall-mounted and menu boards.
  • The following dietary requirements can be catered for: gluten free, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Huffkins). Skip to the next section.

Eating and Drinking (Huffkins)

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• Location and Access View
  • The café is located towards the right as you exit via lifts 7 / 8.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • This area has a counter where food and drink can be ordered.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located towards the left as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 95cm.
  • The payment machine is at a fixed height.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus types include: wall-mounted, menu boards, countertop and handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Left Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (49.2126ft) from the restaurant entrance.
  • This accessible toilet is located to the right as you enter the restaurant, on level 1R.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards (automatically).
  • The door is push pad activated.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 100cm (3ft 3.37in).
  • The dimensions of the accessible toilet are 204cm x 276cm (6ft 8.31in x 9ft 0.66in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 142cm (4ft 7.91in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 95cm and 140cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6.9in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11.24in) .
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 125cm (4ft 1.21in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7.5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a medium visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a low visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • There is a children's toilet and second handwash basin available within the accessible toilet.

You are on Parent and Baby Room (Restaurant). Skip to the next section.

Parent and Baby Room (Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right as you enter the restaurant.
• The parent and baby room is approximately 10m from the restaurant entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11.43in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are varied.

You are on Toilet with Adaptations (Level 1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 1 - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on level 1, before the link bridge.
  • The distance from lifts 7 and 8 is 45m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door is push pad activated.
  • The height of the push pad is 75cm.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 110cm.
  • The door has a push button lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 195cm (width) x 212cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 120cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 40cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin has a push tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 95cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 140cm from the floor.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Standard Toilet Facilities (Level 1). Skip to the next section.

Standard Toilet Facilities (Level 1)

• The female and male standard toilet facilities were surveyed.
• The toilets are located on level 1, before the link bridge.
• The distance from the escalators is 14m.
• The most accessible route to the toilets has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• There is no door.
• The width of the opening is 120cm.
• Internally the door has a low colour contrast.
• There are ambulant toilet facilities available.
• Ambulant cubicles have vertical grab rails on both sides.
• There are horizontal grab rails on both sides.
• Hand washing facilities include: a wash basin.
• The wash basin has a push tap.
• Hand drying facilities include: a hand dryer.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Accessible Changing Room (Fitting Room). Skip to the next section.

Accessible Changing Room (Fitting Room)

• The accessible fitting rooms are located adjacent to each clothing department.
• The photographs show 2 of the fitting rooms.

You are on Standard Changing Room (Fitting Rooms). Skip to the next section.

Standard Changing Room (Fitting Rooms)

• The fitting rooms are located adjacent to each clothing department.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.

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• Comments View
  • There are 4 manual wheelchairs available to borrow in the car park.
  • There is 1 manual wheelchair available to borrow in the store.