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Old Malden Family Hub

Malden Manor Primary and Nursery School, Sheephouse Way, New Malden, Surrey, KT3 5NB

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Access Guide

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Opening Times

  • Please contact the venue for details of opening times.

Location

  • The venue is situated outside the centre of the area.
  • This venue is situated in Old Malden.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Malden Manor.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is open air/surface.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a dropped kerb between the car park and the venue.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Entrance

  • This entrance is located at the front of the building, off the car park.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • This is one step as you enter.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 8cm.
  • There is an intercom at a height of 132cm.
  • There is a single manual door.
  • The door opens towards you.
  • There is a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The width of the opening is 105cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 123cm.

Reception

  • Location View
    • The reception is located to your right on entrance.
    • The distance from the main entrance is 5m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to reception.
    • The height of the reception desk is 101cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • The height of the touchscreen display ranges from 110cm to 125cm from the floor.
    • The touchscreen is for making donations to the Old Malden Family Hub.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and sofas.
    • Furniture available in this area includes: coffee tables.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played at certain times.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.

Generic (Play Area)

  • The play area is accessed via the play room.
  • There is a a door into the play area with a width of 100cm and a single step of 7cm.
  • There is one shallow step and an easy slope leading into the play area.
  • The surface of the play area is soft play flooring and areas of grass. It is uneven in places.

Toilet with Adaptations

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 2m (6ft) from the main entrance.
    • This accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 0in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 74cm (2ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 92cm (3ft 0in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 84cm (2ft 9in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
  • Colour Contrast and Lighting View
    • There is a medium visual contrast between the external door and wall.
    • There is a medium visual contrast between the internal door and wall.
    • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a high visual contrast between the dropdown rail(s) and wall.
    • There is a high visual contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft 0in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.