Access Guide
Opening Hours
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Surbiton.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Surbiton.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the rear side of the venue.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Ewell Road Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 105cm (3ft 5in).
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Comments
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- This entrance opens into the ground floor of the building.
- This entrance is currently used as an exit only.
Level Change (Ewell Road Entance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 8 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Outside Access (Car Park Entrance)
- This information is for the entrance located to the rear of the building.
- There is level access into the venue.
- Level access is via lift.
- There is an intercom.
- The height of the intercom is 117cm (3ft 10in).
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 85cm (2ft 9in).
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Comments
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- This entrance opens into the lower ground floor of the building.
Level Change (Car Park Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the car park entrance.
- There is/are 8 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Car Park Entrance)
- There is a lift for public use.
- The lift is located at the rear of the venue.
- The lift is a platform lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 84cm (2ft 9in).
- The dimensions of the lift are 80cm x 130cm (2ft 7in x 4ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
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Comments
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- The lift is located between the car park and the car park entrance.
Reception
- The desk/counter is 10m (10yd 2ft) from the Car Park entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are not welcomed in public parts of the venue.
- The lighting levels are moderate to good.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG, G, 1, 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are treatment rooms on the first and second floors.
Toilet with Adaptations (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the car park entrance.
- This accessible toilet is located to the right as you enter from the car park entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 75cm (2ft 6in).
- The door is easy to open.
- The dimensions of the accessible toilet are 150cm x 244cm (4ft 11in x 8ft).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 71cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are waste paper pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 160cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low visual contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- The practice uses a one-way system, visitors enter from the car park entrance and exit from the main entrance.
- Wheelchair users can enter and exit from the car park entrance.
