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The Albert

57 Kingston Hill, Norbiton, Surrey, KT2 7PX

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About this venue

For WhatPub information about Albert Pub and Dining please click here (opens new tab)

Access Guide

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Opening Times

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Norbiton.
  • The nearest underground station is Wimbledon.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the left side of the venue, off Queens Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 365cm x 570cm (11ft 11.7in x 18ft 8.41in).
    • The nearest Blue Badge bay is 18m (59.05512ft) from the Queen's Road car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
    • There are 5 standards parking bays in the car park.
    • Parking is on a first come, first served basis.

Access Points (Queens Road)

  • Access Points View
    • There are 3 access points to the main entrance.
    • The access points are located facing Queens Road and the main access point is at the intersection of Queens Road and Kingston Hill Road.
    • There are 2 access points with step-free access located facing Queens Road.
    • There are 1 access points with stepped access located facing Queens Road.
    • The approach to the access points may include uneven surfaces.
    • The access points are not clearly signed.
    • The access points include open gaps.
    • All gaps are at least 150cm wide.
    • The access point located at the road intersection has sloped access, while the other two access points have a stepped and step-free level access.

Entrance (Kingston Hill Road)

  • This entrance is located on Kingston Hill Road.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going up.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a medium colour contrast.
  • There is a second, single manual door.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 82cm.
  • The door has a high colour contrast.
  • The main entrance to the venue is located on Queens Road. There is stepped access only at this entrance.

Eating and Drinking

  • Location and Access View
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a bar where food and drink can be ordered.
    • The bar was surveyed.
    • The bar is located to the left as you enter.
    • There is step-free level access to the bar.
    • The height of the bar is 114cm.
    • There is not a lowered section at the bar.
    • The bar has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menu types include: menu boards, countertop, online and mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to additional seating areas. There are several raised areas throughout the bar, accessed by 2 or 3 steps. The lower level seating can be accessed by 11 steps.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • Some flooring is shiny.
    • There is deep pile carpet in some areas.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches, stools and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Seating Area (Outdoor Seating)

  • Location and Access View
    • The outdoor seating is located in front of the venue on the Queens Road.
    • There is another outdoor seating section which can be accessed from the car park.
    • The most accessible route has a steep ramp.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access to this area.
    • The outdoor seating also has various sections with stepped and ramp access.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to raised seating areas.
    • There is step-free access by ramp to additional seating areas, located at the rear of the venue.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, benches, stools and high stools.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables/desks is suitable for wheelchair users.
    • The clear height under some of the tables/desks is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.

Toilet with Adaptations (Upper Level - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right as you enter from the accessible entrance.
    • The distance from the accessible entrance is 8m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door requires effort to open.
    • The width of the opening is 75cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 247cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 107cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The RADAR key can be obtained from the staff.

Toilet with Adaptations (Lower Level - Conservatory and Beer Garden - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located in the conservatory on the lower level.
    • The distance from the lower level entrance is 7m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are manual doors along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 68cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 218cm (width) x 215cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 155cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 83cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were low at the time of the survey.
    • The RADAR key can be obtained from the staff.

Level Change (Standard Toilets)

  • There is not a ramp/slope to access this area/service.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you enter from the Queens Road main entrance.
  • There is/are 14 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a second set of stairs leading from the upper dining area to the lower level conservatory.
  • These steps are located to the left end of the bar and are labelled Courtyard Bar and Conservatory.
  • The steps are 18cm in height and have handrails on both sides. The standard toilets, conservatory dining and outside beer area can be accessed from both of these stairs.

Standard Toilet(s)

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.