You are on Opening Times. Skip to the next section.

Opening Times

• Monday 11:00 - 23:00.
• Tuesday 11:00 - 23:00.
• Wednesday 11:00 - 23:00.
• Thursday 11:00 - 23:00.
• Friday 11:00 - 00:00.
• Saturday 11:00 - 00:00.
• Sunday 12:00 - 23:00.
• Please click here for information on opening times.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the left side of the venue, off the Queen's Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 365cm x 570cm (11ft 11in x 18ft 8in).
  • The nearest Blue Badge bay is 18m (59ft) from the Queen's Road car park engtrance .
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
  • There are 5 standards parking bays and 1 Blue Badge parking bay. Parking is on a first come, first served basis.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Norbiton.
• The nearest underground station is Wimbledon.

You are on Outside Access (Kingston Hill Road Accessible Entrance). Skip to the next section.

Outside Access (Kingston Hill Road Accessible Entrance)

• This entrance is located off the Kingston Hill Road.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 85cm.
• The door has a medium colour contrast.
• There is a second, single manual door.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 82cm.
• The door has a high colour contrast.

You are on Access Points (Queens Road Main Entrance). Skip to the next section.

Access Points (Queens Road Main Entrance)

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• Access Points View
  • There are 3 access points to the Main Entrance.
  • This access points are located facing the Queen's Road and the main access point is located at the intersection of Queen's Road and Kingston Hill Road.
  • There are 2 access points with step-free access located facing the Queen's Road.
  • There are 1 access points with stepped access located facing the Queen's Road.
  • The approach to the access points may include uneven surfaces.
  • The access points are not clearly signed.
  • The access points include open gaps and stiles.
  • All gaps are at least 150cm wide.
  • No stiles are at least 150cm wide.
  • There are no fixed ticket readers at a height suitable for wheelchair users.
  • The access point located at the road intersection has a sloped access while the other two access points have a stepped and step-free level access.

You are on Outside Access (Queens Road Main Entrance). Skip to the next section.

Outside Access (Queens Road Main Entrance)

• This entrance is located facing the Queens Road .
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 4 steps as you enter.
• There are handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm-45cm.
• There are double manual doors.
• The doors open away from you.
• The doors require effort to open.
• The width of the opening is 135cm.
• The doors have a medium colour contrast.
• There is a second set of double manual doors.
• The doors open away from you.
• The doors require effort to open.
• The width of the opening is 130cm.
• The doors have a low colour contrast.
• This is one step as you enter.
• There are no handrails for the step.
• The step is unmarked.
• The height of the step is between 15cm and 18cm.
• The height of the step is 15cm.

You are on Outside Access (Queens Road Car Park Entrance). Skip to the next section.

Outside Access (Queens Road Car Park Entrance)

• This entrance is located as you enter from the car park.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 150cm.

You are on Outside Access (Lower Level Indoor Seating and Beer Garden). Skip to the next section.

Outside Access (Lower Level Indoor Seating and Beer Garden)

• This entrance is located in the front as you enter from the car park .
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 135cm.
• The doors have a medium colour contrast.
• There is a second, single manual door.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 80cm.
• The door has a high colour contrast.
• The second set of door leads you to the lower level Eating and Drinking section to the right as you enter, which has an accessible entrance.
• The stairs located at the front of the door leads you to the upper level Eating and Drinking section.
• There are 11 steps and no lift or ramp from this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• The Eating and Drinking sections are located across step-free level access and stepped seating.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are not welcomed in public parts of the venue.
• The lighting levels are varied.
• Photographs 6 and 7 show the lower level conservatory/dining area.

You are on Level Change (Bar/Dining Rooms). Skip to the next section.

Level Change (Bar/Dining Rooms)

• There is not a ramp/slope to access this area/service.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located throughout the bar across various seating areas.
• There is/are 2 to 3 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is not a lift to access this area/service.
• There are several raised and lower seating areas throughout the bar, accessed by 2 or 3 steps at each point.
• Entering from the accessible entrance, there is ample seating with level access for 35-40 diners.

You are on Eating and Drinking (Section 1). Skip to the next section.

Eating and Drinking (Section 1)

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• Location and Access View
  • This seating is located to the right as you enter from the Queens Road entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • This area has a counter where food and drink can be ordered.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the front as you enter.
  • There are 2 steps to the counter.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm-45cm.
  • The height of the counter is 114cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 120cm.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are available on a board, displayed on the counter, online and available on a mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a low colour contrast.
  • Seating available in this area includes: chairs without armrests, benches and high stools.
  • Some chairs are fixed.
  • Furniture available in this area includes: tables and coffee tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to there being different types of lights in the space.

You are on Eating and Drinking (Section 2). Skip to the next section.

Eating and Drinking (Section 2)

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• Location and Access View
  • This seating is located to the left as you enter from the Queens Road entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 137cm.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the majority of the seating area.
  • There is stepped access to raised seating.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a low colour contrast.
  • Some flooring is patterned.
  • There is deep pile carpet in some areas.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas, benches and stools.
  • Furniture available in this area includes: tables and coffee tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Section 3). Skip to the next section.

Eating and Drinking (Section 3)

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• Location and Access View
  • This is a raised seating area located to the left as you enter from Queens Road entrance.
  • The most accessible route has stepped access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There are 3 steps into this area.
  • There are handrails on both sides, that are within reach.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm-45cm.
  • The tread depth varies between 26 cm to 78 cm.
  • There is an opening without doors.
  • The width of the opening is 114cm.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are not available.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a low colour contrast.
  • Some flooring is patterned.
  • There is deep pile carpet in some areas.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
  • Some chairs are fixed.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Section 4 - From Accessible Entrance). Skip to the next section.

Eating and Drinking (Section 4 - From Accessible Entrance)

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• Location and Access View
  • This seating is located as you enter from the accessible entrance off the Kingston Hill Road.
  • The most accessible route has a very easy ramp.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 110cm.
  • This area has a counter where food and drink can be ordered.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 114cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 120cm.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are available on a board, displayed on the counter, online and available on a mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a low colour contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, benches, stools and high stools.
  • Some chairs are fixed.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Section 5 - Lower level). Skip to the next section.

Eating and Drinking (Section 5 - Lower level)

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• Location and Access View
  • The seating can be accessed by heading downstairs from Eating and Drinking (Section 2) and from the Queens Road side entrances with step-free level access.
  • The most accessible route has a very easy slope.
  • There are manual doors along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access into this area.
  • There is a single manual door.
  • The door opens towards you.
  • The door requires effort to open.
  • The door has a medium colour contrast.
  • There is a second, single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The door has a medium colour contrast.
• Service View
  • Full table service is available.
  • Menus are not available.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a medium colour contrast.
  • Some flooring is patterned.
  • There is deep pile carpet in some areas.
  • Seating available in this area includes: chairs without armrests, benches and stools.
  • Some chairs are fixed.
  • Furniture available in this area includes: tables and long tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Outdoor Seating). Skip to the next section.

Eating and Drinking (Outdoor Seating)

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• Location and Access View
  • The outdoor seating is located in front of the venue off the Queen's Road. There is an another outdoor seating section which can be accessed via the car park entrance .
  • The most accessible route has a steep ramp.
  • There are no doors to open along the most accessible route.
  • This route also has uneven surfaces.
  • There is step-free level access into this area.
  • The outdoor seating also has various sections with stepped and ramp access.
  • There is open plan access .
• Service View
  • Full table service is available.
  • Menus are not available.
  • There is not a hearing assistance system.
  • The ordering and menu services are located inside the venue.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the majority of the seating area.
  • There is stepped access to the seating which varies from each access point to the venue off the Queen's Road.
  • There is step-free access by ramp to the outdoor section from the car park entrance.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, benches, stools and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Upper Level). Skip to the next section.

Toilet with Adaptations (Upper Level)

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• Location View
  • The toilet surveyed is located to the right as you enter from the accessible entrance, off the Kingston Hill Road.
  • The distance from the accessible entrance is 8m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 247cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 75cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high colour contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There is a vertical grab rail on the right side of the wash basin.
  • The wash basin grab rail has a medium colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 107cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The RADAR key can be accessed from the staff.

You are on Toilet with Adaptations (Lower Level - Conservatory and Beer Garden). Skip to the next section.

Toilet with Adaptations (Lower Level - Conservatory and Beer Garden)

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• Location View
  • The toilet surveyed is located at the Conservatory on the lower level, inside the Eating and Drinking area.
  • The distance from the lower level entrance is 7m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are manual doors along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 68cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a low colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 218cm (width) x 215cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 155cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high colour contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 98cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 83cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.
  • The RADAR key can be accessed from the staff.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is not a ramp/slope to access this area/service.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left as you enter from the Queens Road main entrance and at the front of Queens Road side entrance.
• There is/are 14 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a second set of stairs leading from the upper dining area to the lower level conservatory (photographs.
• These steps are located to the left end of the bar and are labelled Courtyard Bar and Conservatory. The steps are 18cm in height and have handrails on both sides.
• The standard toilets, conservatory dining and outside beer area can be accessed from both of these stairs.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the lower ground floor.
  • The female and male toilets are approximately 15m (49ft) from the stairs.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are low to moderate.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.