You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in Kingston upon Thames.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Kingston.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 21:00.
• Friday 09:30 - 18:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

You are on Parking (Car Park B). Skip to the next section.

Parking (Car Park B)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 35 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
  • The nearest Blue Badge bay is 3m (3yd 10in) from the lift.
  • The furthest Blue Badge bay is 29m (31yd 2ft) from the lift.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 35 designated bays spread over all floors ( LG-12 ) in the car park.
  • There are blue ceiling lights over designated bays, illuminated lights indicate spaces.
  • There is a refuge point located at the stairwell on every level of the car park.
  • The venue has 2 other car parks.
  • Car park A, with 10 designated bays on level 8 (Bridge to the Bentall Centre level) and Seven Kings, which has 35 designated bays at ground level.

You are on Parking (Car park A). Skip to the next section.

Parking (Car park A)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the eight of the building.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 10 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 255cm x 482cm (8ft 4in x 15ft 10in).
  • The nearest Blue Badge bay is 2m (2yd 7in) from the Exit.
  • The furthest Blue Badge bay is 12m (13yd 4in) from the Exit.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.

You are on Outside Access (Fife Road Entrance). Skip to the next section.

Outside Access (Fife Road Entrance)

• This information is for the entrance located at the side of the venue.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

You are on Level Change (Fife Road Entrance). Skip to the next section.

Level Change (Fife Road Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of and immediately beyond the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

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• Comments View
  • This entrance also has 2 single manual doors.

You are on Outside Access (Wood Street Entrance). Skip to the next section.

Outside Access (Wood Street Entrance)

• This information is for the entrance located at the side of the venue.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

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• Comments View
  • This entrance also has 4 sets of manual doors.
  • There is a bus stop directly outside this entrance.

You are on Outside Access (Clarence Street Entrance). Skip to the next section.

Outside Access (Clarence Street Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.
• Comments View
  • This entrance also has 2 sets of double manual doors available.

You are on Level Change (Clarence Street Entrance). Skip to the next section.

Level Change (Clarence Street Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of and immediately beyond the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does play background music.
• Music is played in some parts of the venue.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

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• Comments View
  • There is a bridge link to level 8 of the car park from the shopping centre located on the 2nd floor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are Shopping Centre LG-G-1-2-3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is low.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1-2-3.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is medium.
• Comments View
  • All floors are accessible via escalators.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-2-4-6-8-10-12.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • In car park B the there are 3 lifts.
  • The two side by side lifts access floors 0, 2, 4, 6, 8, 10, 12.
  • The other lift accesses floors -1, 0, 1, 3, 5, 7, 8, 9, 11, 12.
  • All lifts have audible announcers.

You are on Lift (Shopping Centre). Skip to the next section.

Lift (Shopping Centre)

• There is a lift for public use.
• The lift is a standard lift.
• The floors which are accessible by this lift are Shopping Centre LG-G-1-2-3.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 200cm x 100cm (6ft 7in x 3ft 3in).
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• The width of the door is 88cm (2ft 11in).
• The dimensions of the accessible changing room are 349cm x 218cm (11ft 5in x 7ft 2in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on both sides.
• The lateral transfer space is 217cm (7ft 1in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink cannot be reached from seated on the toilet.
• The height of the sink is 74cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• The accessible changing room has a ceiling tracking hoist.
• There is a changing bench.
• The facility changing bench is wall mounted.
• The facility changing bench height is adjustable.
• The length of the bench is 179cm (5ft 10in).

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the second floor lift.
  • This accessible toilet is located on level 2.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Shopmobility store.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Comments View
  • There are 3 accessible toilets available on Level 2.
  • All accessible toilets have identical measurements and fixtures, 2 have lateral transfer to the left and 1 to the right.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located on the first floor of the Bentall centre.
• The parent and baby room is approximately 20m from the shopping centre lift.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 92cm (3ft).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 92cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on level 2.
  • The female toilet(s) is/are approximately 25m (27yd 1ft) from the second floor lift.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on level 2.
  • The male toilet(s) is/are approximately 42m (45yd 2ft) from the second floor lift.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.

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• Comments View
  • Staff are trained to take TypeTalk calls.