Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Surbiton.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Surbiton.
Opening Hours
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 195cm x 600cm (6ft 5in x 19ft 8in).
- On street Blue Badge parking is located in St Marks Hill Road.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 195cm x 600cm (6ft 5in x 19ft 8in).
- Standard marked parking bays are located in St Marks Hill Road.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The parking bays are pay and display.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue on St Mark's Hill.
- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The width of the door opening is 120cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located immediately before the entrance.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Outside Access (Accessible Entrance)
- This information is for the entrance located to the side of the building.
- There is level access into the venue.
- Level access is not via lift.
- There is not a bell/buzzer.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 88cm (2ft 10in).
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Second set of doors
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- There is a second set of doors.
Platform Lift (Accessible Entrance)
- The lift surveyed is located at the accessible entrance door, to the right side of the venue.
- The distance from the accessible entrance is is 1m.
- The most accessible route to the lift has a steep ramp.
- There is a manual door along the most accessible route.
- This lift is a platform lift.
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Platform Lift
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- The raised section of the ground floor can be accessed by this lift.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 300kg.
- The internal dimensions of the lift are 82cm (width) x 125cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a low colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- The lift is slow moving.
Inside Access
- There is not level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are low.
Level Change (Inside Access)
- There are steps to access this area / service.
- The steps are located between the entrance and the bar.
- There is / are 6 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
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Comments
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- There are several areas with in this venue with medium steps with no handrails leading to addititional seating.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG, G.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are the standard toilets.
Eating and Drinking
- The following information is for the bar.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 9m (9yd 2ft) from the accessible entrance.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 70cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Menus are hand held only.
- Menus are available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is varied hot and cold meals.
Toilet with Adaptations
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Location
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- The toilet surveyed is located to the left of the platform lift, as you enter from the accessible entrance and towards the right of the main entrance.
- The distance from the accessible entrance is 3m and from the main entrance, it is 12m.
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Route
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- The most accessible route to the toilet has a platform lift.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access via lift into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 84cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 145cm (width) x 210cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 67cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a medium colour contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 86cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a medium colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 87cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 88cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- There is one coat hook.
- The coat hook is 168cm from the floor.
- The height of the baby change facility when in use is 91cm.
- The walls and floor have a medium colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The RADAR key can be accessed from the staff. There is an additional entrance to the accessible toilet from inside the building. The door is 84 cm wide and has both pictorial and written signage. The door opens towards you (pull).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the lower ground floor.
- The female toilet(s) is/are approximately 18m (19yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the lower ground floor.
- The male toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
