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The Maypole

Hook Road, Surbiton, Surrey, KT6 5BH

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About this venue

For WhatPub information about the Maypole, please click here (opens new tab)

Access Guide

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Location

  • The venue is not in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Surbiton.

Opening Times

  • Monday 12:00 - 23:00.
  • Tuesday 12:00 - 23:00.
  • Wednesday 12:00 - 23:00.
  • Thursday 12:00 - 23:00.
  • Friday 12:00 - 00:00.
  • Saturday 12:00 - 00:00.
  • Sunday 12:00 - 23:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located off the Ditton Road at the front of entrance.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Hook Road Entrance)

  • This entrance is located off Hook Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope gradient varies between slight and steep.
  • There are double manual doors.
  • The doors open away from you.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second, single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 90cm.
  • The door has a high colour contrast.

Outside Access (Ditton Road Entrance)

  • This entrance is located off Ditton Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 155cm.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Eating and Drinking (Indoor Seating 1)

  • Location and Access View
    • The eating and drinking area is located on both sides as you enter from the Hook Road entrance.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is also an additional single-step raised seating section at the right as you enter.
    • There is an opening without doors .
    • The width of the opening is 180cm.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located at the front as you enter .
    • There is step-free level access to the counter.
    • The height of the counter is 106cm.
    • There is not a lowered section at the counter.
    • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • The card payment machine is at a height of 115cm.
    • The payment machine is at a fixed height.
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs without armrests, sofas, benches, stools and high stools.
    • Some chairs are fixed.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus are wall-mounted, available on a board and displayed on the counter.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.

Eating and Drinking (Indoor Seating 2)

  • Location and Access View
    • The raised seating is located towards the left as you enter from the Hook Road entrance .
    • The most accessible route has a step.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is one step into this area.
    • There are no handrails for the step.
    • The step is clearly marked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 10cm.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Service View
    • Full table service is available.
    • Menus are available on a board.
    • The following dietary requirements can be catered for: dairy free.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests, stools and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Entrance (To Outdoor Seating)

  • This entrance is located towards the left of the bar counter.
  • The entrance area is clearly signed.
  • There is stepped access at the entrance.
  • There are 3 steps as you enter.
  • There are no handrails for the steps.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm-45cm.
  • There are double manual doors.
  • The doors open towards you.
  • The width of the opening is 130cm.
  • The doors have a medium colour contrast.
  • There is a second set of double manual doors.
  • The doors open away from you.
  • The width of the opening is 108cm.
  • There is a small lip on the threshold of the opening .
  • The doors have a low colour contrast.
  • This is one step as you enter.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 10cm.

Eating and Drinking (Outdoor Seating)

  • Location and Access View
    • The outdoor seating can be accessed from the Ditton Road entrance and also from the Hook Road entrance through the indoor seating area .
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • In addition to the level access, there are raised seating sections on both sides.
    • There is open plan access.
  • Service View
    • Full table service is available.
    • Menus are wall-mounted and pictorial.
    • The following dietary requirements can be catered for: gluten free.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is partially covered.
    • There is not step-free access throughout.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • There is deep pile carpet in some areas.
    • Seating available in this area includes: chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, high tables and booths.
    • Some tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary due to the size of the space.

Toilet with Adaptations

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is written text signage on or near the toilet door.
    • This accessible toilet is approximately 12m (39ft) from the main entrance.
    • This accessible toilet is located towards the left of the bar.
    • There is level access to this accessible toilet.
    • This is not by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 83cm (2ft 8in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 140cm x 254cm (4ft 7in x 8ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 5in).
    • There is no dropdown rail for the toilet.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The height of the coat hook is 168cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm (3ft 4in) .
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 83cm (2ft 8in).
  • Colour Contrast and Lighting View
    • There is a medium visual contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a medium visual contrast between the walls and floor.
    • The lighting levels are low to moderate.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located inside the accessible toilet.
    • The height of the baby change table once extended is 99cm (3ft 2in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the rear of the bar.
    • The female toilet(s) is/are approximately 14m (45ft) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you enter.
    • The male toilet(s) is/are approximately 10m (32ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.
  • Access to Standard Female and Male Toilet(s) View
    • Inside the venue, there is not level access to the female and male toilets.
    • The Female toilets don't have step-free access.
    • Lighting levels in the female and male toilets are low to moderate.
  • Baby Change Facilities View
    • Baby change facilities are not located within the venue.

Level Change (Female Standard Toilet)

  • There is not a ramp/slope to access this area/service.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to the female standard toilet.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • There is not a lift to access this area/service.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the garden at the rear of the venue.
  • A member of staff trained in BSL skills is not normally on duty.