Access Guide
Overview
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About
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- Facilities available in the venue include: climbing walls, a weights room, training room, and a meeting room.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a portable ramp at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: all climbing walls and Boulder Room 1.
- The following areas have stepped access: the Snug meeting room.
- Access throughout may include doors permanently held open and narrow walkways.
- The ground, first and second mezzanine floors can be accessed via stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located on the ground floor, opposite reception.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free toilet facilities are located on the ground floor, opposite reception.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located on the ground floor, opposite reception.
Parking
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Car Park
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- The car park is located at the side of the venue.
- The car park is open air/surface.
- The car park surface consists of loose chippings and concrete.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bays are signposted and have markings which are faded.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 475cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 18m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance
- This entrance is located at the rear of the venue.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a portable ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- The ramp bypasses the step.
- There is 1 step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the highest step is 11cm.
- There is a single manual door at this entrance.
- The door is permanently held open.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- There is a second single manual door.
- The second door is permanently held open.
- The width of the opening is 80cm.
- The second door has a high visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located on the ground floor, to the right from the entrance.
- The distance from the entrance is 7m.
- The most accessible route to reception has doors permanently held open.
- There is step-free level access to reception.
- The height of the reception desk is 98cm.
- There is a lowered section at the desk.
- The height of the lowered section is 90cm.
- The reception has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests, sofas and benches.
- Furniture available in this area includes: tables and coffee tables.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: all climbing walls and Boulder Room 1.
- The following areas have stepped access: the Snug meeting room.
- Access throughout may include doors permanently held open.
- There is background noise.
- Wayfinding signage is provided.
- Some signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Seating available in the walkways includes: chairs without armrests, sofas and benches.
- Lighting levels were even at the time of the survey.
Eating and Drinking
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Location and Access
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- The café is located on the ground floor, in the centre of the venue.
- The most accessible route has step-free level access and doors permanently held open.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and numerous seating options.
- Full table service is not available.
- Menus are wall-mounted and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 98cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests, sofas and benches.
- Furniture available in this area includes: tables, coffee tables and long tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
Gym
- The gym is located on the ground floor, opposite reception.
- There is step-free level access into the gym.
- The width of the opening is 78cm.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is not staffed.
- The walls and floor have a high visual contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the ground floor, opposite reception.
- The distance from the entrance is 16m.
- The most accessible route to the toilet has step-free level access, doors permanently held open and narrow walkways.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 77cm.
- The door has a sliding bolt lock.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 163cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 110cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has varying visual contrasts.
- There is no dropdown rail for the toilet.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 115cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 79cm from the floor.
- The wash basin has a twist/turn tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 120cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 112cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 122cm and 170cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room
- The room surveyed is located on the ground floor, opposite reception.
- The distance from the entrance is 13m.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is step-free level access into the room.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 75cm.
- Internally the door has a low visual contrast.
- The height of the baby change facility when in use is 84cm.
- Seating available in the room includes: chairs without armrests.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located in the centre of the venue.
- The ground, first and second mezzanine floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
