Access Guide
Overview
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About
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- The Sanctuary is a welcoming space for people seeking sanctuary.
- Facilities available in the venue include: a coffee kitchen, computers with internet access, quiet space, interface with local agencies, organised language classes, and counselling.
- View information on opening times
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Parking and Public Transport
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- The venue does not have its own car park.
- The nearest step-free train station is Sheffield.
- The nearest tram stop is Cathedral.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- Documents are available in the following formats: different languages.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located at the rear of the building.
- The toilet with adaptations has a left hand transfer space.
- The toilet with adaptations also serves as the standard female facility.
- The male step-free toilet facilities are located at the rear of the building.
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Washroom and Shower Facilities
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- Standard washroom facilities are located at the rear of the building.
- The washroom is a faith related facility which includes a Wudu.
Entrance
- This entrance is located at the front of the building on Chapel Walk.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a bell at a height of 145cm.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The door opens towards you.
- The width of the opening is 76cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free access via slope as you enter.
- The slope has a slight gradient.
Reception
- The reception is located ahead from the entrance.
- The distance from the entrance is 3m.
- There is step-free level access to reception.
- The height of the reception desk is 103cm.
- There is not a lowered section at the desk.
- The reception has windows.
- There is not a hearing assistance system.
- There may be background noise in this area.
- The flooring is patterned.
- Lighting levels were even at the time of the survey.
Getting Around
- There is step-free level access throughout all areas.
- There is a high visual contrast between the walls and floor in all walkways.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels vary due to the size of the space.
Eating and Drinking (Coffee Kitchen)
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Location and Access
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- The Coffee Kitchen is to the left from the entrance.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is not available.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located towards the rear of the area.
- There is step-free level access to the counter.
- The height of the counter is 108cm.
- There is a lowered section at the counter.
- The height of the lowered section is 79cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests, armchairs, sofas and benches.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Room (Quiet Room)
- The room is located to the right from reception.
- The distance from the entrance is 9m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- The width of the opening is 106cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests, armchairs, sofas, benches and high stools.
- Furniture available in the room includes: coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
Area (Computer Zone)
- The computer zone is to the right from reception.
- There is step-free level access into this area.
- The width of the opening is 99cm.
- Facilities available in this area include: computers with internet access and a printer.
- There is step-free level access throughout the area.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: desks.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Signage is not clearly visible.
- Lighting levels were even at the time of the survey.
Room (Washing Room and Wudu)
- The room is located at the rear right of the building.
- The distance from the entrance is 19m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 78cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: stools.
- There is not a hearing assistance system.
- Additional facilities/services include: a wash basin and ritual washing facilities.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located at the rear of the building.
- The distance from the entrance is 20m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 165cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 85cm (from the side of the toilet pan).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 50cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 96cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 97cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 110cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 107cm and 163cm from the floor.
- The height of the baby change facility when in use is 89cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.