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Access Guide

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Overview

  • About View
    • Facilities available in the venue include: a café, swimming pools, a gym, squash courts, sports halls, multi sensory room and a wellness centre.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the swimming pool, wet changing area and wet changing room with adaptations (steep ramp). There is a slight ramp to access the squash courts and spin studio.
    • Access throughout may include manual doors, narrow walkways and narrow aisles.
    • The lower ground, ground and first floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located along the corridor to the right as you exit the lift on the first floor.
    • Documents are available in the following formats: large print (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: equality and diversity.

Toilet and Changing Facilities

  • Toilet Facilities View
    • The shared step-free toilet facilities are located within the wet changing area.
    • The male and female step-free toilet facilities are located within the male and female dry changing areas.
    • The male and female step-free toilet facilities are located along the corridor to the right as you exit the main lift on the first floor.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located along the corridor to the right as you exit the main lift on the first floor.
    • The changing facilities which have adaptations are located along the main corridor behind the reception and within the wet changing area.
    • Standard changing facilities are located within the wet and dry changing areas.
    • Parent and baby changing facilities are located within the wet changing area.
  • Washroom and Shower Facilities View
    • The shower facilities which have adaptations are located within the wet and dry changing rooms with adaptations.
    • Standard shower facilities are located within the dry and wet changing areas.

Parking

  • Car Park View
    • The car park is located at the front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 10m from the entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front left of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 148cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 142cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead and to the right as you enter.
  • The distance from the entrance is 5m.
  • There is step-free level access to the reception.
  • The height of the reception desk is 100cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There are security barriers with a wider opening which are operated by staff.
  • The width of the security barrier opening is 100cm.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: access to the swimming pool, wet changing area and the wet changing room with adaptations (steep gradient). There is a slight ramp to access the squash courts and spin studio.
  • Access throughout may include manual doors, doors permanently held open and automatic doors.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, sofas and high stools.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (Café)

  • Location and Access View
    • The café is located behind reception.
    • The most accessible route has step-free level access and narrow walkways.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are wall-mounted, available on a board and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located behind reception.
    • There is step-free level access to the counter.
    • The height of the counter is 101cm.
    • There is not a lowered section at the counter.
    • The counter has glazed screens.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, sofas and high stools.
    • Furniture available in this area includes: coffee tables and high tables.
    • Some tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Gym

  • The gym is located at the very end of the corridor, at the rear of the centre.
  • There is step-free level access into the gym.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens towards you.
  • The width of the opening is 85cm.
  • There is step-free level access throughout, this may include the use of a lift.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is not staffed.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Lift (Gym)

  • The lift surveyed is located to the left as you enter the gym.
  • The distance from the entrance is 45m.
  • The most accessible route to the lift has step-free level access, manual doors and narrow walkways.
  • The ground and first floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 110cm (width) x 121cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit and a visual floor indicator.
  • Lighting levels were even at the time of the survey.

Stairs (Gym)

  • The stairs surveyed are located to the left as you enter the gym.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Changing Area (Dry Side)

  • Changing Area View
    • The male and female changing area were surveyed.
    • The changing area is located along the main corridor behind the reception.
    • The distance from the entrance is 20m.
    • The most accessible route to the changing area has step-free level access and narrow walkways.
    • There is step-free level access into the changing area.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 83cm.
    • Internally the door has a high visual contrast.
    • Facilities in this area include: changing cubicles, toilets, showers, a changing bench and lockers.
    • There are lockers at a suitable height for a wheelchair user.
    • Lighting levels were even at the time of the survey.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • There are no ambulant toilet facilities available.
    • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
    • The wash basin has a push tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed height shower head.
    • The shower controls are push.
    • There is no shower seat.

Changing Room with Adaptations (Dry Side - Right Hand Transfer)

  • Location and Access View
    • The changing room surveyed is located along the main corridor behind the reception.
    • The distance from the entrance is 20m.
    • The most accessible route to the changing room has step-free level access and narrow walkways.
    • There is step-free level access into the changing room.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • Facilities available in the changing room include: a changing table/bench, a toilet and a wheel-in shower.
    • The dimensions of the changing room are 340cm (width) x 234cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right of the toilet as you look at it, however it is obstructed.
    • The lateral transfer space is 271cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 110cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The changing room has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • There is a flip-down shower seat.
    • The shower seat is 50cm from the floor.
    • The shower controls are lever mixer.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a low visual contrast.
    • The shower dropdown rails have a low visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Pool

  • This is an indoor swimming pool.
  • There is step-free level access throughout this area.
  • Access throughout this area may include slippery surfaces.
  • Some flooring is shiny.
  • There is not an emergency alarm at poolside.
  • Lighting levels were even at the time of the survey.
  • Access into the water is via a ladder.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of the steps throughout its length.
  • The steps are unmarked.
  • The pool has a lifeguard on duty at all times.
  • Additional facilities include: a children's pool.

Changing Area (Wet)

  • Changing Area View
    • The shared changing area was surveyed.
    • The changing area is located at the end of the corridor on the left side of the centre.
    • The distance from the entrance is 30m.
    • The most accessible route to the changing area has a steep ramp or slope and narrow walkways.
    • There is step-free level access into the changing area.
    • The door opens inwards automatically and has a medium visual contrast.
    • The width of the door opening is 168cm.
    • Internally the door has a medium visual contrast.
    • Facilities in this area include: changing cubicles, toilets, showers, a changing bench, baby change facilities and lockers.
    • There are lockers at a suitable height for a wheelchair user.
    • The height of the baby change facility when in use is 92cm.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • There are no ambulant toilet facilities available.
    • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
    • The wash basin has a push tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed height shower head.
    • The shower controls are push.
    • There is no shower seat.

Changing Room with Adaptations (Wet Side - Right Hand Transfer)

  • Location and Access View
    • The changing room surveyed is located ahead as you enter the wet changing area.
    • The distance from the entrance is 40m.
    • The most accessible route to the changing room has a steep ramp or slope and automatic doors.
    • There is step-free level access into the changing room.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • Facilities available in the changing room include: a changing table/bench, a chair/stool, a toilet, a wash basin and a wheel-in shower.
    • The dimensions of the changing room are 250cm (width) x 335cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right of the toilet as you look at it.
    • The lateral transfer space is 181cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 96cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 89cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The changing room has a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 144cm from the floor.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • There is a flip-down shower seat.
    • The shower seat is 49cm from the floor.
    • The shower controls are sensor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.
    • There is no emergency alarm for the shower.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Lift (Main)

  • The lift surveyed is located on the left side of the entrance foyer.
  • The distance from the entrance is 7m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 106cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit and a visual floor indicator.
  • Lighting levels were even at the time of the survey.

Stairs (Main)

  • The stairs surveyed are located to the left as you exit the entrance foyer.
  • The lower ground, ground and first floors can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Changing Places (Left Hand Transfer)

  • Location and Access View
    • The Changing Places facility surveyed is located along the corridor to the right as you exit the lift on the first floor.
    • The Changing Places toilet is in addition to other toilet facilities.
    • The distance from the main lift is 10m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
    • The dimensions of the facility are 305cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The transfer space on the right as you face the toilet is 245cm.
    • There is a spatula flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 83cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is free standing and height adjustable.
    • The length of the changing bench is 194cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are push.
    • There is a flip-down shower seat.
    • The shower seat is 55cm from the floor.
    • There is a grab rail and a dropdown rail for the shower.
    • The shower grab rail has a low visual contrast.
    • The shower dropdown rail has a low visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
  • Other Facilities View
    • There is a fixed height wash basin.
    • The wash basin is 69cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 104cm from the floor.
    • There is not a towel dispenser.
    • A wide paper roll dispenser is not available.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The facility has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • A privacy screen is not available.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Room (Sensory Room)

  • The room is located along the right side corridor as you exit the lift, on the first floor.
  • The distance from the main lift is 17m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.