Access Guide
Overview
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About
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- This is a council services venue with multiple services available.
- Services available in the venue include: housing enquiries, social services for adults, family services, general council enquiries and a cashiers desk.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking and a public car park nearby.
- The name of the nearest car park is Q-Park Charles Street.
- View information on Q-Park Charles Street (opens new tab) .
- The nearest step-free train station is Sheffield.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located within a room along the rear staff corridor.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone and Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the right of the building.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free standard toilet facilities are located on the right of the building.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located on the right of the building.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located along both Charles Street and Union Street.
- The Blue Badge bays are clearly marked and signposted.
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Public Car Parks
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- There is a public car park located along Charles Street.
- The name of the car park is Q-Park Charles Street.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located at the front of the building.
- The approach to the entrance has uneven surfaces and bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 195cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 178cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a high visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- Some of the walls have a reflective finish.
- There is background noise.
- Wayfinding signage is not provided.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels vary due to the size of the space.
Reception (Council Services)
- The reception is located to the left as you enter the building.
- The distance from the main entrance is 20m.
- There is step-free level access to the reception.
- The height of the reception desk is 73cm.
- There is not a lowered section at the desk.
- The reception has glazed screens and patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- The flooring is patterned.
- Lighting levels vary due to the size of the space.
Reception (Sheffield Property Shop)
- The reception is located on the right side of the building.
- The distance from the main entrance is 29m.
- There is step-free level access to the reception.
- The height of the reception desk is 94cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels vary due to the size of the space.
Counter (Cashiers)
- The counter is located to the rear of the building, on the right side.
- The distance from the main entrance is 40m.
- There is step-free level access to the counter.
- The height of the counter is 92cm.
- There is a lowered section at the counter.
- The height of the lowered section is 79cm.
- The counter has glazed screens.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels vary due to the size of the space.
Room (Interview Room - Room 71)
- The room is located along the corridor to the rear of the building.
- The distance from the main entrance is 47m.
- The most accessible route to the room has step-free level access.
- There is tactile and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 80cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Parent and Baby Room / Feeding Room (Multi Faith Room & Baby Feeding)
- The room surveyed is located on the right of the building.
- The distance from the main entrance is 22m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 85cm.
- Internally the door has a high visual contrast.
- There is a wash basin, a hand dryer, a mirror and a coat hook in the room.
- The wash basin has a lever mixer tap.
- The room has a nappy/incontinence items bin.
- Seating available in the room includes: chairs with armrests.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Parent and Baby Room / Feeding Room (Baby Change)
- The room surveyed is located on the right of the building.
- The distance from the main entrance is 23m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is Braille, tactile and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 82cm.
- There is a wash basin, a hand dryer, a mirror and a coat hook in the room.
- The wash basin has a lever mixer tap.
- The room has a nappy/incontinence items bin.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the right of the building.
- The distance from the main entrance is 16m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, tactile and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 99cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 147cm (width) x 191cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 85cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 109cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the right as you face the wash basin.
- The wash basin grab rail has a low visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 116cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 101cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 122cm from the floor.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.