Access Guide
Opening Times
- Opening times for the venue vary according to bookings/events taking place.
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Comments
View
- The opening times vary depending on matches and events taking place.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sheffield.
- The name of the nearest tram stop is Leppings Lane.
Parking
- The venue does not have its own car park.
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Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Hillsborough Park.
- The car park is located off A6102 Parkside Road.
- There is not a/are not Blue Badge parking bay(s) available within the car park.
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Drop-off Point
View
- Match-by-match parking is sold for Blue Badge holders for the Hillsborough Park Car Park.
Toilet and Changing Facilities
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Toilet Facilities
View
- There are 10+ toilets with adaptations.
- Toilets with adaptations are located around the stadium, within all of the stands.
- The transfer space varies between left and right in the toilets with adaptations.
- Accessible toilets are available within all of the stands.
- All accessible toilets are accessed via a RADAR key.
- The RADAR key can be obtained from a member of staff.
- The male and female step-free standard toilet facilities are located all around the stadium.
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Changing Places and Changing Facilities
View
- Parent and baby changing facilities are located within the North Stand and Grandstand toilets with adaptations.
- There are baby changing facilities in various male and female standard toilets around the stadium.
Entrance (Main Reception)
- This entrance is located on Parkside Road.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 6 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- There are double manual doors at this entrance.
- The doors open away from you.
- The width of the opening is 140cm.
- The doors have a low visual contrast.
- On match days, there is a steward at the entrance to provide assistance.
- There is a second set of double manual doors.
- The second set of doors open both ways.
- The width of the opening is 150cm.
- The second set of doors has a high visual contrast.
- There is step-free level access as you enter.
Main Reception - Car Park Entrance
- This entrance is located on the ground floor of the South Stand.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a buzzer at a height of 134cm.
- There is an intercom at a height of 140cm.
- There are double manual doors at this entrance.
- The doors opens towards you.
- The width of the opening is 160cm.
- On match days, there is a steward at the entrance to provide assistance.
- There is step-free level access as you enter.
North Stand Entrance - Penistone Road
- This entrance is located off Penistone Road.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 120cm.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
- The gates are permanently open on match days.
Entrance (South Entrance - Leppings Lane or Parkside Road)
- This entrance is located via Leppings Lane or by crossing the bridge on Parkside Road.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 98cm.
- The doors has a high visual contrast.
- There is step-free level access as you enter.
Entrance (West Stand Accessible Entrance - Lower West - Leppings Lane)
- This entrance is located at the West Stand, off Leppings Lane.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- There is a single manual door at this entrance.
- The door is permanently held open.
- The width of the opening is 130cm.
- The door has a high visual contrast.
- The accessible entrance is located past Exit Door 6.
- On match days, there is a steward at the entrance to provide assistance.
- There is step-free level access as you enter.
Level Change (West Stand Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- The ramp does not have handrails.
Club Shop and Ticket Office Entrance
- This entrance is located to the front of the Club Shop and Ticket Office.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 110cm.
- The door has a low visual contrast.
- There is step-free level access as you enter.
Shop and Ticket Office
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Getting Around
View
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- There is no (or very little) background noise.
- Lighting levels were even at the time of the survey.
- The checkout area is located to the right of the main entrance.
- There is step-free level access to the checkout area.
- The venue has a payment counter.
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Payment Counter
View
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The payment counter has patterned/distracting backgrounds.
- The height of the payment counter is 94cm.
- There is a lowered section at the counter.
- The height of the lowered section is 77cm.
- The card payment machine is portable.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system could not be tested at the time of the survey.
- Lighting levels were even at the time of the survey.
Main Reception
- The desk/counter is 14m (45.93176ft) from the Main Reception entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 10/03/2026.
- The hearing assistance system was working at the time of testing.
Personal Assistants and Radio Headsets
- Personal Assistants can get access to a free ticket, subject to providing the relevant qualifying documentation:-
· DLA (Disability Living Allowance) – Middle or Higher rate care component, or Higher rate mobility component · PIP (Personal Independence Payment) – Standard or Enhanced rate Mobility component or Enhanced rate Daily Living component · Attendance Allowance (AA) · Certificate of Visual Impairment (CVI) - There are 30 radio headsets available at each match. These can be collected from the main reception in the South Stand, at the ramp to the North Stand and from stewards at the Accessible Entrance for West Lower. Headsets must be returned to the same place after the match. These are available on a first-come, first-served basis with a minimum of three headsets reserved for away fans.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the North Stand accessibility and wheelchair platform.
- The following areas have stepped access: the Upper West Stand and the Grandstand.
- Access throughout may include narrow aisles (less than 120cm), narrow openings and bollards.
- Some flooring is shiny.
- There is background noise in this area which varies depending on the function/event.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
North, West and South Stands
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Non-Segregated Seating
View
- Home and Away wheelchair users have separate seating areas.
- Wheelchair users have a designated accessible seating area.
- Wheelchair seating is located to the front of the tiered seating.
- The view from this area is good.
- A companion can sit beside / near you.
- Accessible toilets are available.
- There are 360 ambulant seats in the North Stand, within Blocks R1, Q, Q1, P, P1, in the first 8 rows.
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Away Support Seating
View
- There are 54 wheelchair bays for Home supporters in the North Stand, accessible by a ramp and slope.
- There are 27 wheelchair bays for Home supporters and 9 wheelchair bays for Away supporters in the West Lower Stand.
- The South Stand and West Upper Stand are only accessible via stairs.
Ramp and Slope - North Stand Designated Seating
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading down to the front of the stand and up to the designated seating.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Kop Stand - Home Supporters
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Home Support Seating
View
- Wheelchair users have a designated accessible seating area.
- There is not level access to the designated seating area.
- Wheelchair seating is located at the front of the Kop Stand.
- The view from this area is good.
- A companion can sit beside / near you.
- Accessible toilets are available.
- The closest accessible toilet to the seating area is 15m (6in).
- The accessible toilet is located at the corner of the Kop and North stands.
- There is not an audio description service.
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Comments
View
- There are 12 accessible spaces and 10 seats available within the accessible designated area.
Level Change (Kop Stand Designated Seating Area)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located between the North and Kop stands.
- The ramp/slope is permanent.
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Comments
View
- Accessible entrance gate 18 is located at the rear of the North Stand and the corner of the Kop Stand.
- The distance to the Kop designated seating areas from the accessible gate is 48m.
Level Change (West Stand Seating Area)
- There is a ramp/slope to access this area/service.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Other Floors (Stairs to Upper Levels)
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Steps
View
- The floors which are accessible by stairs are Grandstand and Levels 1, 2 and 3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Lift (Main Reception)
- There is a lift for public use.
- The lift is located opposite the main reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are Grandstand, and Levels 1, 2, and 3.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 7m (22ft) from the Main Reception - Car Park Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 95cm (3ft 1in).
- The dimensions of the lift are 135cm x 210cm (4ft 5in x 6ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
- On matchdays stewards are there to provide assistance.
- Staff need to be notified of lift use on matchdays.
- The left hand lift is permanently out of service.
Toilet with Adaptations (North Stand - Right Hand Transfer)
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Location and Access
View
- Accessible toilet facilities are available.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 30m (98.4252ft) from the designated seating.
- This accessible toilet is located on the North Stand.
- There is not level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9.46in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 200cm (4ft 11.06in x 6ft 6.74in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm (2ft 5.53in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 119cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 41cm (1ft 4.14in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 109cm (3ft 6.91in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 107cm (3ft 6.13in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 70cm (2ft 3.56in).
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Colour Contrast and Lighting
View
- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a high visual contrast between the wall-mounted grab rail(s) and wall.
- There is a high visual contrast between the dropdown rail(s) and wall.
- There is a high visual contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the right hand toilet with adaptations.
- The height of the baby change table once extended is 104cm (3ft 4.94in).
- There is a similar accessible toilet with the transfer space on the left available.
- There is a similar accessible toilet within the Grandstand family area with the transfer space on the right, and a baby changing facility which is 85cm high.
Level Change (North Stand Accessible Toilets)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance to the toilets.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on the left going up.
Toilet with Adaptations (North Stand - Kop Pitch Side - Right Hand Transfer)
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Location and Access
View
- Accessible toilet facilities are available.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 15m (49.2126ft) from the designated seating.
- This accessible toilet is located at the corner of the North Stand and the Kop Stand.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 84cm (2ft 9.07in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 200cm (4ft 11.06in x 6ft 6.74in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7.5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
- The height of the coat hook is 99cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 41cm (1ft 4.14in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 98cm (3ft 2.58in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 95cm (3ft 1.4in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 70cm (2ft 3.56in).
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Colour Contrast and Lighting
View
- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a high visual contrast between the wall-mounted grab rail(s) and wall.
- There is a high visual contrast between the dropdown rail(s) and wall.
- There is a high visual contrast between the walls and floor.
- The lighting levels are moderate to good.
Toilet with Adaptations (West Stand - Left Hand Transfer)
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Location and Access
View
- Accessible toilet facilities are available.
- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 15m (49ft) from the designated seating.
- This accessible toilet is located at the side of the West Stand.
- There is level access to this accessible toilet.
- This is not by lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 119cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 4in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 105cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 107cm (3ft 6in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 70cm (2ft 3in).
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Colour Contrast and Lighting
View
- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a low visual contrast between the wall-mounted grab rail(s) and wall.
- There is a low visual contrast between the dropdown rail(s) and wall.
- There is a high visual contrast between the walls and floor.
- The lighting levels are good.
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Baby Change Facilities
View
- There are two a similar accessible toilets with the lateral transfer space on the right in this toilet area.
Toilet with Adaptations (Charlton Suite - Right Hand Transfer)
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Location and Access
View
- Accessible toilet facilities are available.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (32ft) from the lift.
- This accessible toilet is located at the rear of the third floor corridor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff behind the bar.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 160cm x 225cm (5ft 2in x 7ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 111cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 121cm (3ft 11in) .
- There is not a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 107cm (3ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 105cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 70cm (2ft 3in).
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Colour Contrast and Lighting
View
- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a high visual contrast between the wall-mounted grab rail(s) and wall.
- There is a high visual contrast between the dropdown rail(s) and wall.
- There is a high visual contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the toilet with adaptations.
- The height of the baby change table once extended is 110cm (3ft 7in).
- There is a similar accessible toilet in the Springett Suite, with the lateral transfer space on the right.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Male Toilet(s)
View
- Inside the venue, there is level access to the male toilet.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located throughout the stadium.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
