Access Guide
Overview
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About
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- This is a family centre with multiple services available.
- Services available in the venue include: Child & Family Activities: Toddle Tots, baby groups, and play/chat/learn sessions.
Health & Development: Midwife clinics, baby massage, and weaning/toilet training seminars.
Support Services: One-to-one family support, advice on child behaviour, and access to housing/benefits advice.
Specialist Support: DISCOVER groups for children with additional needs (requires referral). - View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest parking is located Westfield Centre.
- The nearest train station is Sheffield.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
Parking
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Public Car Parks
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- There is a public car park located off Westfield Northway.
- The name of the car park is Westfield Centre.
- Designated Blue Badge parking bays are not available in the car park.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- Toilets with adaptations are located to the left of reception.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free standard toilet facilities are located to the left of reception.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the female standard toilets.
Main Entrance
- This entrance is located to the front of the centre.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 148cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 147cm.
- The second set of doors have a high visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located ahead from the main entrance.
- The distance from the main entrance is 7m.
- There is step-free level access to the reception.
- The height of the reception desk is 104cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system could not be tested at the time of the survey.
- There is no (or very little) background noise in this area.
- Lighting levels vary due to the size of the space.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
- Furniture available in this area includes: tables and coffee tables.
Getting Around
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all walkways.
- There is no (or very little) background noise.
- Wayfinding signage is not provided.
- Seating available in the walkways includes: chairs with armrests and sofas.
- Lighting levels vary due to the size of the space.
Room (Community Room)
- The room is located to the right of the main entrance.
- The distance from the main entrance is 18m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The door opens towards you.
- The width of the opening is 88cm.
- There is a push pad or push button to exit at a height of 117cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests, armchairs and sofas.
- Furniture available in the room includes: tables.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The chairs and tables in this room are for children's play and are not for adult use.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the left of the main entrance.
- The distance from the main entrance is 11m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 135cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 82cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 108cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a low visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 160cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.