Access Guide
Introduction
- Services / facilities within the building include Victoria Hall and office space for individual businesses.
Opening Times
- Opening times for the venue vary according to bookings/events taking place.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sheffield.
- There is not a tram stop within 150m (164yds) of the venue.
-
Comments
View
- The nearest tram stop is Cathedral.
Parking
- The venue does not have its own car park.
-
Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Arundel Gate Car Park.
- The car park is located on Arundel Gate.
- There is a/are Blue Badge parking bay(s) available within the car park.
-
On Street Blue Badge Parking
View
- On street marked Blue Badge bays are available.
- On street Blue Badge parking is located outside the venue on Norfolk Street.
-
On Street Standard Parking
View
- Clearly signed and / or standard marked parking bays are not available.
-
Drop-off Point
View
- There is not a designated drop off point.
-
Comments
View
- The Blue Badge bays are marked widthway only.
Outside Access (Main Church Entrance)
-
Entrance
View
- This information is for the entrance located at the front of the building on Norfolk Street.
- There is ramped/sloped or stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 93cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 75cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located beyond the second set of doors.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 118cm (3ft 10in).
- The lighting levels at the ramp/slope are moderate to good.
- The ramp/slope does bypass the step(s).
-
Step(s)
View
- The step(s) is/are located straight ahead beyond the first entrance doors.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are varied.
- There is a steep slope on approach to the first set of double automatic doors.
- Photographs 1-3 display the double automatic doors at the front of the building.
- Photographs 4-5 display the second automatic door.
- Photographs 5-6 display the steep ramp leading to the church area.
- Photographs 7-8 display the alternative stepped access to the church beyond the first set of doors.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop (on request only).
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/03/2026.
- The hearing assistance system was working at the time of testing.
- This venue does play background music.
- Music is played during services.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Lift (Platform Lift - Church)
- The lift surveyed is located to the rear of the church area.
- This lift is a platform lift.
- The distance from the main church entrance is 21m.
- The most accessible route to the lift has step-free level access.
- The ground floor, the stage and the ground floor of Victoria Hall are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a high visual contrast.
- Some of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 89cm.
- The internal dimensions of the lift are 89cm (width) x 143cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- None of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit.
- Lighting levels vary due to the size of the space.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
-
Other
View
- The area(s)/service(s) on the floors which are not accessible is/are The Gallery.
Outside Access (Side - Victoria Hall)
-
Entrance
View
- This information is for the entrance located along Chapel Walk, on the left side of the building.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 120cm (3ft 11.24in) .
- The main door(s) open(s) away from you (push).
- The door(s) may be difficult to open.
- The door(s) is/are single width.
- The width of the door opening is 111cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located in front of the doors.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 115cm (3ft 9.28in).
-
Step(s)
View
- The Entrance can give step-free level access to the church via a platform lift.
Reception (Victoria Hall)
- The desk/counter is 2m (6.56168ft) from the side entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/03/2026.
- The hearing assistance system was working at the time of testing.
Lift (Victoria Hall)
- There is a lift for public use.
- The lift is located ahead as you enter through the side entrance to Victoria Hall.
- The lift is a standard lift.
- The floors which are accessible by this lift are B,G, 1, 2, 3.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 10m (3.05m) from the side entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7.5in).
- The dimensions of the lift are 108cm x 142cm (3ft 6.52in x 4ft 7.91in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
- This lift does not access the church, only floors within Victoria Hall.
Lift (Victoria Hall Platform Lift - Floor 2)
- The lift surveyed is located to the right as you exit the Victoria Hall lift, on floor 2.
- This lift is a platform lift.
- The distance from the Victoria Hall lift is 5m.
- The most accessible route to the lift has step-free level access.
- Floor 2 and the lowered area of Floor 2 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 82cm.
- The internal dimensions of the lift are 87cm (width) x 141cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- None of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
- Lighting levels vary due to the size of the space.
Room (Upper Hall - Victoria Hall)
- The room is located along the right side corridor as you exit the lift, on floor 2.
- The distance from the Victoria Hall lift is 13m.
- The most accessible route to the room has step-free level access and a platform lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 160cm.
- There is a second set of double manual doors that open towards you.
- One of the doors is locked and can be opened on request.
- The doors require effort to open.
- The width of the opening is 74cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Bathroom with Adaptations (Victoria Hall Floor B - Left Hand Transfer)
-
Location and Access
View
- The bathroom surveyed is located immediately to the left as you exit the Victoria Hall lift.
- The distance from the Victoria Hall lift is 2m.
- The most accessible route to the bathroom has step-free level access.
- There is step-free level access into the bathroom.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
-
Dimensions and Features
View
- The dimensions of the bathroom are 157cm (width) x 227cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 94cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 96cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 81cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 112cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 97cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The bathroom has a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The bathroom has a shower with a step.
- There is an adjustable shower head which can also be detached.
- The shower controls are twist turn mixer.
- There is no shower seat.
- The step to enter the shower is 25cm.
Toilet with Adaptations (Victoria Hall - Left Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located along the corridor ahead as you enter the Victoria Hall entrance.
- The distance from the Victoria Hall entrance is 16m.
- The most accessible route to the toilet has step-free level access, doors permanently held open and narrow walkways.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 159cm (width) x 197cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 91cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 106cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 113cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 104cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is no mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Church)
-
Location and Access
View
- Accessible toilet facilities are available.
- There is Braille and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 15m (49.2126ft) from the main entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9.46in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 152cm x 320cm (4ft 11.84in x 10ft 5.98in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 5.53in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 6.9in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 125cm (4ft 1.21in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a low visual contrast between the wall-mounted grab rail(s) and wall.
- There is a low visual contrast between the dropdown rail(s) and wall.
- There is a low visual contrast between the walls and floor.
- The lighting levels are good.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 80cm (2ft 7.5in).
- There are similar toilets on each floor.
Standard Toilet(s) (Church)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located to the left as you enter.
- The female toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
- Inside the venue, there is not level access to the female toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female toilets are good.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located to the right as you enter.
- The male toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the male toilets are good.
Level Change (Standard Toilets (Church))
- There is a/are step(s) to access this area/service.
- The step(s) is/are located immediately beyond the female standard toilet.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
-
Comments
View
- Photograph 3 shows the single clearly marked step without handrails leading to the toilet cubicles.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.
