Access Guide
Overview (Central Clinic)
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About
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- This is a clinic with multiple services available.
- Services available in the venue include: Podiatry, GP practice, Physiotherapy, TB clinic.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking and a public car park nearby.
- The name of the nearest car park is Arundel Gate car park.
- View information on Arundel Gate car park (opens new tab) .
- The nearest step-free train station is Sheffield.
- The nearest bus station is Arundel Gate Bus Interchange.
- The nearest tram stop is High Street (Stop HS2).
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the far end of the floor 3 corridor.
- Access throughout may include manual doors, doors permanently held open, narrow walkways and bollards.
- Floors 0, 1, 2 and 3 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: Autism, disability and mental health awareness.
Toilet and Changing Facilities (Central Clinic)
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located at the far end of the floor 0 and floor 1 corridors.
- The transfer space varies between left and right in the toilets with adaptations.
- The shared step-free toilet facilities are located on the floor 0 corridor.
- The male and female step-free toilet facilities are located on the floor 0 and floor 1 corridors.
- The shared toilet facilities are located up a step towards the end of the floor 3 corridor.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the floor 0 toilet with adaptations.
Parking (Public Parking)
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On-street Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on Mulberry Street.
- The Blue Badge bays are clearly marked.
- There is room for two vehicles to park.
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Public Car Parks
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- There is a public car park located across the road from Mulberry Street.
- The name of the car park is Arundel Gate Car Park.
- Designated Blue Badge parking bays are available in the car park.
Entrance (Main Entrance)
- This entrance is located on Mulberry Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There is an intercom at a height of 116cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 112cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is a push pad or push button to exit at a height of 133cm.
- There is step-free access via ramp as you enter.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with a handrail on the left going up.
Getting Around (Podiatry and Physioworks)
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: rooms 4 and 5 on floor 0, and Podiatry and Physioworks on floor 0.
- The following areas have stepped access: consultation/medical room 5, interview room 2 and a shared toilet on floor 3.
- Access throughout may include uneven surfaces, manual doors, doors permanently held open and bollards.
- There is a high visual contrast between the walls and floor in all areas.
- There is background noise which varies depending on the time of day.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels were even at the time of the survey.
Entrance (Mulberry Practice Reception)
- This entrance is located on floor 0, on the right after entering the building.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open away from you.
- The width of the opening is 183cm.
- The doors have a high visual contrast.
- 1 door is held open.
- There is step-free level access as you enter.
Reception (Mulberry Practice)
- The reception is located on the right as you enter via the main entrance.
- The distance from the main entrance is 8m.
- The most accessible route to reception has doors permanently held open.
- There is step-free level access to reception.
- The height of the reception desk is 130cm.
- There is a lowered section at the desk.
- The height of the lowered section is 77cm.
- The reception has glazed screens.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: benches.
- The seating is fixed.
Entrance (Podiatry and Physioworks)
- This entrance is located along the left-hand corridor and past the lift after entering.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 85cm.
- The door has a high visual contrast.
- There is step-free level access as you enter.
Reception (Podiatry and Physioworks)
- The reception is located at the far left-hand end of the floor 0 corridor.
- The distance from the main entrance is 29m.
- The most accessible route to reception has manual doors.
- There is step-free level access to reception.
- The height of the reception desk is 95cm.
- There is not a lowered section at the desk.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
Lift
- The lift surveyed is located ahead as you enter via the main entrance.
- The distance from the main entrance is 7m.
- Floors 0, 1, 2 and 3 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 150cm (width) x 209cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located at the far side of the Mulberry Practice reception.
- There is a single manual door to access the stairwell.
- Floors 0, 1, 2 and 3 can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have a handrail that switches sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 20cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Reception (Floor 1 Reception)
- The reception is located on floor 1, on the left after exiting the lift.
- The distance from the lift is 5m.
- The most accessible route to reception has doors permanently held open.
- There is step-free level access to reception.
- The height of the reception desk is 119cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has windows and glazed screens.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: coffee tables.
Reception (Floor 3 Reception)
- The reception is located on floor 3, ahead as you exit the lift.
- The distance from the lift is 4m.
- The most accessible route to reception has bollards.
- There is step-free level access to reception.
- The height of the reception desk is 131cm.
- There is a lowered section at the desk.
- The height of the lowered section is 77cm.
- The reception has windows.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: coffee tables.
Seating Area (Floor 1 - Subwait 1)
- The seating area is located towards the end of the floor 1 corridor.
- The most accessible route to the seating area has a lift and manual doors.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
Seating Area (Floor 1 - Subwait 2)
- The seating area is located at the end of the floor 1 treatment corridor.
- The most accessible route to the seating area has step-free level access, uneven surfaces and manual doors.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: coffee tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Floor 0 - Podiatry/Physioworks - G07)
- There are 5 consultation/medical rooms available.
- The room surveyed was; G07.
- The room is located on floor 0, opposite the Podiatry/Physioworks reception.
- The most accessible route to the room has slight ramps or slopes and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 81cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Floor 0 - Podiatry/Physioworks - Foot Care Assistant)
- There is 1 consultation/medical room available.
- The room surveyed was; Foot Care Assistant.
- The room is located on floor 0 in the Podiatry/Physioworks reception area.
- The most accessible route to the room has slight ramps or slopes and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Floor 0 - Podiatry/Physioworks - G04)
- There are 5 consultation/medical rooms available.
- The room surveyed was; G04.
- The room is located on floor 0, near the Podiatry/Physioworks reception.
- The most accessible route to the room has slight ramps or slopes and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Floor 0 - Room 6)
- There are 7 consultation/medical rooms available.
- The room surveyed was; Room 6.
- The room is located on floor 0, on the main treatment corridor.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 84cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Floor 0 - Room 7)
- There are 7 consultation/medical rooms available.
- The room surveyed was; Room 7.
- The room is located on floor 0, along the main treatment corridor.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 84cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 174cm.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables and desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Floor 1 - Room 1)
- There are 10+ consultation/medical rooms available.
- The room surveyed was; Room 1.
- The room is located on the floor 1 treatment corridor.
- The most accessible route to the room has a lift and manual doors.
- There is numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 78cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 195cm.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Floor 1 - Room 6)
- There are 10+ consultation/medical rooms available.
- The room surveyed was; Room 6.
- The room is located on the floor 1 treatment corridor.
- The most accessible route to the room has step-free level access, uneven surfaces and manual doors.
- There is numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 77cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Floor 1 - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the floor 1 treatment corridor.
- The distance from the lift is 13m.
- The most accessible route to the toilet has step-free level access, a lift, uneven surfaces and manual doors.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens both ways and has a high visual contrast.
- The width of the door opening is 95cm.
- The door has a locking handle.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 188cm (width) x 282cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 118cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 107cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 101cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 103cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is no mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin, a pedal bin and a clinical waste bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
