Access Guide
Getting To (Osborn Physiotherapy)
- The most accessible route from Car Park F has a very easy slope and a dropped kerb with tactile paving.
- View further information about parking at the hospital (opens new tab)
- Access to Osborn Physiotherapy is via the Princess Royal Spinal Injuries Unit and Neurorehabilitation Centre entrance.
- There is not a drop-off point at this entrance.
- View further information about entrances (opens new tab)
- Osborn Physiotherapy is located on level A of The Princess Royal Spinal Injuries Unit.
- Osborn Physiotherapy is approximately 69m from the Princess Royal Spinal Injuries Unit and Neurorehabilitation Centre entrance.
- Enter the building via the Princess Royal Spinal Injuries Unit and Neurorehabilitation Centre entrance and proceed through the double doors into the waiting area.
Turn left through a set of automatic doors and continue along the corridor, past the lifts and turn right.
Osborn Physiotherapy is located on the right. - Internally the most accessible route has step-free level access, doors permanently held open and automatic doors.
- Some flooring along the route is shiny and patterned.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The following toilet facilities are available along the route; standard toilets and toilets for ambulant disabled users.
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab)
Parking (Car Park F)
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Car Park
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- The car park is located on the north-east side of the hospital site.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 289cm (width) x 483cm (depth).
- There are no hatched/marked zones.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 23m from Entrance 12.
- The most accessible route from the Blue Badge parking has slight ramps or slopes, steep ramps or slopes and uneven surfaces.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located throughout the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (The Princess Royal Spinal Injuries Unit and Neurorehabilitation Centre)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is an intercom at a height of 140cm.
- There is a key fob/card reader at a height of 147cm.
- There are double automatic doors at this entrance.
- The doors open towards you.
- The width of the opening is 153cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium visual contrast.
- There is a second set of double manual doors.
- The second set of doors are permanently held open.
- The width of the opening is 162cm.
- The second set of doors have a high visual contrast.
Department / Service (Osborn Physiotherapy)
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Location and Access
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- Osborn Physiotherapy is located on the ground floor of the Princess Royal Spinal Injuries Unit.
- View information on opening times.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- There is a key fob/card reader at a height of 128cm.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 162cm.
- This department entrance leads directly into the Physiotherapy Gym.
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Getting Around
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- There is step-free level access throughout.
- The following areas have step-free access via ramps or slopes: the therapy pool along with the dry-side changing area and toilets.
- The following areas have stepped access: the therapy pool if accessed from the physiotherapy gym along with the dry-side changing area and toilets. The ramp can be used to bypass these steps.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- There is background noise in this area which varies depending on the time of day.
- Wayfinding signage is not provided.
- Lighting levels vary due to the size of the space.
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Facilities and Services
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- There is 1 consultation/medical room available.
- Seating available in this area includes: chairs with armrests, chairs without armrests and stools.
- Furniture available in this area includes: treatment tables/beds and desks.
- There is not a hearing assistance system.
- The hoist is powered overhead.
- The following facilities are available for patients: toilets with adaptations and washrooms.
Toilet and Changing Facilities (Osborn Physiotherapy)
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located off the Physiotherapy Gym in in the dry-side changing area.
- The transfer space varies between left and right in the toilets with adaptations.
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Changing Places and Changing Facilities
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- The changing facilities which have adaptations are located in the dry-side changing area.
- Standard changing facilities are located in the dry-side changing area.
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Washroom and Shower Facilities
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- The washroom facilities which have adaptations are located in the dry-side changing area.
Consultation / Medical Room (Physiotherapy Gym)
- There is 1 consultation/medical room available.
- The room surveyed was; Physiotherapy Gym.
- The room is located ahead as you enter Osborn Physiotherapy.
- The most accessible route to the room has step-free level access.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 194cm.
- The hoist is powered overhead and accesses the treatment table.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Treatment Room)
- There is 1 consultation/medical room available.
- The room surveyed was; Treatment Room.
- The room is located near the entrance to the therapy pool.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- The height of the hand sanitiser is 120cm.
- The width of the opening is 147cm.
- There is a curtain at the entrance to this area.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 194cm.
- The hoist is powered overhead and accesses all areas.
- Seating available in the room includes: chairs without armrests.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Entrance (Hydrotherapy Pool - Into Dry-Side Pool Changing)
- This entrance is located to the right of the Osborn Physiotherapy entrance.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 123cm.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 162cm.
- The doors have a high visual contrast.
- There is a push pad or push button to exit at a height of 127cm.
- There is step-free access via ramp as you enter.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with handrails on both sides.
Changing Room with Adaptations (Room 2)
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Location and Access
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- The changing room surveyed is located in the dry-side pool changing area.
- The distance from the dry-side pool changing area entrance is 30m.
- The most accessible route to the changing room has a slight ramp or slope.
- There is step-free level access into the changing room.
- There is no signage on or near the door.
- The width of the door opening is 96cm.
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Dimensions and Features
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- Facilities available in the changing room include: a changing table/bench and a dry seat for changing with a grab rail/dropdown rail.
- The dimensions of the changing room are 174cm (width) x 218cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There are multiple coat hooks.
- The coat hooks are 134cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Entrance (Pool - Into Therapy Pool)
- This entrance is located on the left after entering the dry-side pool changing area.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors open away from you.
- The width of the opening is 81cm.
- The doors have a high visual contrast.
Pool (Therapy Pool)
- This is a therapy pool.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces.
- Seating available around the pool includes: chairs with armrests.
- There is an emergency alarm at poolside.
- Lighting levels vary due to the use of large glazed walls.
- Access into the water is via steps.
- There are 9 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of the steps throughout its length.
- The steps are clearly marked.
- The pool is staffed at all times.
- The following adaptations are available for disabled people: manual hoist.
Shower with Adaptations (Shower 2)
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Location and Access
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- The shower surveyed is located on the left just before passing through the therapy pool entrance.
- The distance from the dry-side pool changing entrance is 29m.
- The most accessible route to the shower has step-free level access.
- There is step-free level access into the facility.
- There is written text signage on or near the door.
- The door opens both ways and has a high visual contrast.
- The width of the door opening is 85cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 50cm from the floor.
- There are dropdown rails for the shower.
- The dropdown rails have a low visual contrast.
- There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
- There is no mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The facility has no disposal facilities.
- There are multiple coat hooks.
- The coat hooks are 131cm and 136cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Physiotherapy Gym - Transfer Both Sides)
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Location and Access
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- The toilet surveyed is located off the Physiotherapy Gym.
- The distance from the Osborn Physiotherapy entrance is 15m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is written text signage on or near the door.
- The door opens both ways and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 295cm (width) x 171cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
- The lateral transfer space on the left is 88cm (from the side of the toilet pan).
- The lateral transfer space on the right is 169cm (from the side of the toilet pan).
- There is a lever flush on the left transfer side.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a low visual contrast.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 83cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 83cm from the floor.
- The wash basin has a lever tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 107cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 120cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a clinical waste bin.
- There are multiple coat hooks.
- The coat hooks are 136cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Wheelchair Stations
- If you have mobility issues and need help getting around the site, you can access a hospital wheelchair from one of the wheelchair stations, located at main entrances.
- You may need a £1 coin or trolley token to access a chair.
- If you have any issues, please speak to a volunteer, receptionist or porter who will be able to assist.
- Locations can be found here.
