Access Guide
Overview
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About
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- This is a community support hub with multiple services available.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Sunderland.
- The nearest bus station is Sunderland.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the accessible entrance.
- The following areas have stepped access: some rooms and areas if entering via the main entrance; the entrance foyer, the Warm Room and Reception .
- Access throughout may include manual doors and doors permanently held open.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language Interpreters can be requested prior to your visit.
- Documents are available in the following formats: large print (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points and Wi-Fi.
Parking
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Car Park
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- The car park is located to left hand side of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are no designated Blue Badge parking bays available.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located ahead, from the from the accessible entrance at the rear of the building.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free standard toilet facilities are located ahead, from the from the accessible entrance at the rear of the building.
- The shared step-free standard toilet facilities are located to the right of the reception .
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations.
Accessible Entrance - Rear
- This entrance is located to the rear of the building.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There is a single manual door at this entrance.
- The door opens towards you.
- The width of the opening is 90cm.
- The door has a high visual contrast.
- The following areas cannot be accessed when entering the building via the accessible entrance, due to the stairs from the sports hall obstructing access:
- reception
- entrance foyer
- the warm space.
- With prior arrangement, it is possible to access the Hub to suit visitors needs.
Main Entrance
- This entrance is located to the front of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The lift bypasses the steps.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with a handrail on the left going up.
- The ramp bypasses the step.
- There is 1 step with no handrails.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the highest step is 13cm.
- The depth of the steps is not between 30cm and 45cm.
- There are double manual doors at this entrance.
- The locked door can be opened on request.
- The door opens away from you.
- The width of the opening is 61cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
Reception (Office)
- The reception is located to the left of the main entrance.
- The distance from the main entrance is 7m.
- There is step-free level access to reception.
- The height of the reception desk is 87cm.
- There is not a lowered section at the desk.
- The reception has windows.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the sports hall.
- Access throughout may include manual doors, doors permanently held open and narrow aisles (less than 120cm).
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is background noise in this area which varies depending on the function/event.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey.
Training and Activity Room
- The room is located ahead and to the right of the accessible entrance, via the sports hall.
- The distance from the accessible entrance is 19m.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 70cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
Warm Space
- The room is located to the right of the main entrance.
- The distance from the main entrance is 1m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 71cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and armchairs.
- Furniture available in the room includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
Sports Hall/Circulation
- The sports hall is located ahead from the main entrance.
- There is no signage on or near the door.
- There is stepped access into this area.
- There are 4 steps with no handrails.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm and 45cm.
- There are double manual doors with a high visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The doors open towards you.
- The width of the opening is 61cm.
- Facilities available in this area include: access routes to other parts of the building.
- There is step-free level access throughout the area.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey.
- There is step-free level access via the accessible entrance.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right hand side of the accessible entrance.
- The distance from the accessible entrance is 3m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 176cm (width) x 230cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 187cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the non-transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is not a wall mounted toilet roll holder.
- The toilet roll holder is 56cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a lever mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 110cm from the floor.
- There are paper towels for drying hands.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 103cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is no mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 78cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.