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Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• The venue is located within The Bridges Shopping Centre.
• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Sunderland.
• The nearest Metro Station is Sunderland.

You are on Parking. Skip to the next section.

Parking

• For parking details, please see the separate Bridges Shopping Centre car park guides.

You are on Outside Access (Crowtree Road North Entrance). Skip to the next section.

Outside Access (Crowtree Road North Entrance)

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• Entrance View
  • This information is for the entrance located on Crowtree Road, leading from High Street West.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There are a set of manual double doors to the left and right of the automatic doors, which have the same measurements.

You are on Outside Access (Crowtree Road South Entrance). Skip to the next section.

Outside Access (Crowtree Road South Entrance)

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• Entrance View
  • This information is for the entrance located in Crowtree Road, near to the junction with Vine Place and Holmeside.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There are a set of manual double doors to the left and right of the automatic doors, which have the same measurements.

You are on Outside Access (Market Square Entrance 1). Skip to the next section.

Outside Access (Market Square Entrance 1)

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• Entrance View
  • This information is for the entrance located in Market Square, with Caffè Nero to the left.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
• Comments View
  • There are a set of manual double doors to the left of the automatic doors, which have the same measurements.

You are on Outside Access (Market Square Entrance 2). Skip to the next section.

Outside Access (Market Square Entrance 2)

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• Entrance View
  • This information is for the entrance located in Market Square, with Caffè Nero on the right.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
• Comments View
  • There are a set of manual double doors to the left of the automatic doors, which have the same measurements.

You are on Outside Access (Brougham Street Entrance 1). Skip to the next section.

Outside Access (Brougham Street Entrance 1)

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• Entrance View
  • This information is for the entrance located on Brougham Street.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
• Comments View
  • There are a set of manual double doors and a single manual door to the left of the automatic doors.

You are on Outside Access (Brougham Street Entrance 2). Skip to the next section.

Outside Access (Brougham Street Entrance 2)

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• Entrance View
  • This information is for the entrance located in Brougham Street, at the end of the street next to the Marie Curie Cancer Care rear entrance.
  • There is ramped/sloped and stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
• Ramp/Slope View
  • The ramp/slope is located on the pathway in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 8cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played throughout the shopping centre.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Eating and Drinking (Greggs Cafe). Skip to the next section.

Eating and Drinking (Greggs Cafe)

• The following information is for the café.
• The café is located next to the Market Square entrances.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Other Floors (Rooftop Car Park to Shopping Centre 1). Skip to the next section.

Other Floors (Rooftop Car Park to Shopping Centre 1)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • The stairs are in the corridor to the left, after the lift as you enter from the Brougham Street entrance 1 and on the south side of the rooftop car park, opposite rooftop car park entrance 2.

You are on Lift (Rooftop Car Park to Shopping Centre 1). Skip to the next section.

Lift (Rooftop Car Park to Shopping Centre 1)

• There is a lift for public use.
• The lift is located in the corridor to the left as you enter from the Brougham Street entrance 1 and on the south side of the rooftop car park, opposite rooftop car park entrance 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 28m (30yd 1ft) from the Brougham Street entrance 1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 128cm (4ft 2in).
• The dimensions of the lift are 125cm x 245cm (4ft 1in x 8ft).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The lift opens the opposite side at level 1 only.

You are on Other Floors (Rooftop Car Park to Shopping Centre 2). Skip to the next section.

Other Floors (Rooftop Car Park to Shopping Centre 2)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • The stairs are located to the right as you enter from the Brougham Street entrance 2 and next to Rosscare Mobility on level 2 as you enter from the rooftop car park.

You are on Lift (Rooftop Car Park to Shopping Centre 2). Skip to the next section.

Lift (Rooftop Car Park to Shopping Centre 2)

• There is a lift for public use.
• The lift is located to the right as you enter from the Brougham Street entrance 2 and next to Rosscare Mobility on level 2 as you enter from the rooftop car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 8m (8yd 2ft) from the Brougham Street entrance 2.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 180cm x 170cm (5ft 11in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is another lift to the right, which has the same specifications.

You are on Toilet with Adaptations (Brougham Street - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Brougham Street - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Brougham Street entrance 1.
  • This accessible toilet is located in the corridor to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from an attendant.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 200cm x 250cm (6ft 7in x 8ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are good.
• Comments View
  • There is another facility to the left of the one surveyed, which has a right hand transfer space.

You are on Standard Toilet(s) (Brougham Street). Skip to the next section.

Standard Toilet(s) (Brougham Street)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the corridor to the left as you enter.
  • The female and male toilets are approximately 20m (21yd 2ft) from the Brougham Street entrance 1.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the far end cubicle of the female and male toilets.
  • The height of the baby change table once extended is 87cm (2ft 10in).
• Comments View
  • The far end cubicles are slightly wider with no handrails.

You are on Baby Changing Room - Ground Floor. Skip to the next section.

Baby Changing Room - Ground Floor

• The baby changing room is located in the corridor to the left as you enter from the Brougham Street entrance 1, next to the toilet with adaptations.
• The baby changing room door opens away from you, is single, heavy and 91cm wide.
• The baby changing table once extended is 87cm in height.
• There is a sink, hand dryer and bin available in the room.

You are on Baby Changing Room - First Floor. Skip to the next section.

Baby Changing Room - First Floor

• The baby changing room is located on the first floor, to the right as you exit the rooftop car park to shopping centre 1 lift.
• The door to the room opens away from you push, is single, heavy and 91cm wide.
• There is one baby changing table which is 86cm in height.
• There is a table, chairs with armrests, sink and bin available within the room.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.

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• Comments View
  • Access to Wi-Fi is available via _FreeSunderlandWi-Fi.