You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Fratton.
  • This station has step-free access.
  • The nearest bus station is The Hard Interchange.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There are 3 other entrances.
  • 3 of the other entrances have step-free level access.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, pillars and moveable physical obstructions.
  • The first floor of the store can be accessed via a standard lift, travelator and stairs.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts and payment counters.
  • Self-service checkouts available include touchscreens for: basket, trolley and scanner shops.
  • Assistance is available at the self-serve checkouts.
  • A customer service counter is available.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair, a mobility scooter and mobility scooter charging facilities.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities .
  • The designated safe space is located at the customer service counter.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor of the store, on the left hand side.
  • The toilet with adaptations has a right hand transfer space.
  • Ambulant toilet facilities are located within the male and female standard toilets and within the parent and baby room.
  • Female and male step-free standard toilet facilities are located on the first floor of the store, on the left hand side.
• Changing Facilities View
  • Parent and baby changing facilities are located on the first floor of the store, on the left hand side.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located on the ground floor level of the store.
  • The car park is open air/surface and sheltered.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 240cm.
  • There are 25 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 493cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 10m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route also has bollards.
  • There is tactile paving at the pedestrian crossing.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Parking is free for 3 hours, apart from on Portsmouth Football Club match days where the parking is limited to 90 minutes.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 5 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 265cm (width) x 490cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • You do not need an online account to use the charging point.
  • Payment can be made with a credit/debit card (contactless) and via an app.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the car park, to the left of the main entrance.
  • There is no dropped kerb from the drop-off point.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• There is one ATM.
• The ATM is located on the ground floor level of the store, to the left of the main entrance.
• The ATM is clearly signed.
• There is not a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The height of the ATM features vary between 90cm and 138cm.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located on the ground floor level of the store, ahead from the car park and on the right hand side.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 180cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors are permanently held open.
• The width of the opening is 240cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 185cm.
• The customer lift is located to the right as you enter the first set of doors and the second set of doors is located on the left.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right as you enter the store.
• The distance from the store entrance is 8m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground and first floor of the store can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 160kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 138cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are other lifts available at this location which are of a similar size.

You are on Travelators. Skip to the next section.

Travelators

• The travelators surveyed are located on the left side of the store.
• The ground and first floor of the store can be accessed by travelator.
• The foot (start) and head (end) of the travelators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the left as you enter the store.
• The ground and first floor of the store can be accessed by these stairs.
• There are handrails on both sides, that are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Supermarket (First Floor). Skip to the next section.

Supermarket (First Floor)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars, additional stock, advertising boards and advertising displays.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and open top cabinets.
• The flooring is shiny.
• There is background noise.
• There is wayfinding, product and overhead aisle signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs with armrests and chairs without armrests.
• Lighting levels vary due to there being different types of lights in the space.

You are on Eating and Drinking (First Floor). Skip to the next section.

Eating and Drinking (First Floor)

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• Location and Access View
  • The cafe is located on the first floor of the store, to the left as you exit the customer lift.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access .
  • This area has a payment counter.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located ahead and to the right as you enter the cafe.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 82cm to 160cm from the floor.
  • There is a screen shrink option for the touchscreen to make it more accessible.
  • When made accessible the height of the touchscreen display ranges from 82cm to 145cm from the floor.
• Seating Area View
  • The card payment machine is at a height of 99cm.
  • The payment machine is at a fixed height.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests, sofas and high stools.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • The touchscreen has an accessibility pad which allows customers to move the arrows and select their options on the screen, rather than using the touch screen. Customers order at the touchscreen, take a table number and sit down and then their food is brought to table. Customers paying in cash or ordering food to takeaway need to use the payment counter at the front.
• Service View
  • This area also has a touchscreen ordering service and staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are available on a touchscreen .
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.

You are on Counter (First Floor - Customer Service). Skip to the next section.

Counter (First Floor - Customer Service)

• The counter is located on the first floor of the store, to the left as you exit the customer lift.
• The distance from the customer lift is 15m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 123cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Counter (First Floor - Travel Money). Skip to the next section.

Counter (First Floor - Travel Money)

• The counter is located on the first floor of the branch, immediately to the left as you exit the customer lift.
• The distance from the customer lift is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has a television and screens which may affect the ability of someone to lip read.
• The card payment machine is at a height of 91cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (First Floor - Tesco Mobile). Skip to the next section.

Counter (First Floor - Tesco Mobile)

• The counter is located at the rear of the store.
• The distance from the customer lift is 55m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The card payment machine is at a height of 122cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests and high stools.
• Furniture available in this area includes: high tables, long tables and desks.
• Some tables are fixed.

You are on Staffed Checkouts (First Floor). Skip to the next section.

Staffed Checkouts (First Floor)

• The staffed checkout area is located on the right side as you enter the store.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was checkout 31.
  • Signage is not provided for the trolley checkouts.
  • Signage is not clearly visible.
  • The height of the loading area is 91cm.
  • The height of the packing area is 92cm.
  • The card payment machine is at a height of 130cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels vary due to there being different types of lights in the space.
  • Trolley checkouts 27, 29 and 31 have hearing loop systems fitted.

You are on Self-Service Checkouts (First Floor). Skip to the next section.

Self-Service Checkouts (First Floor)

• The self-service checkout area is located on the first floor of the store, to the right as you enter.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket, trolley and scanner shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 116cm to 135cm from the floor.
  • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
  • The height of the scanner is 102cm.
  • The height of the loading area is 55cm.
  • The height of the packing area is 50cm.
  • The card payment machine is at a height of 124cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.
• Scanner Touchscreens View
  • The height of the touchscreen display ranges from 110cm to 131cm from the floor.
  • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
  • The height of the cash payment controls range from 63cm to 82cm from the floor.
  • The card payment machine is at a height of 128cm.
  • The payment machine is portable.

You are on Entrance (First Floor - Customer Toilets). Skip to the next section.

Entrance (First Floor - Customer Toilets)

• This entrance is located on the first floor of the store, on the left hand side.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 155cm.
• There are security barriers at the entrance.
• The maximum width between them is 155cm.

You are on Parent and Baby Room / Feeding Room (First Floor). Skip to the next section.

Parent and Baby Room / Feeding Room (First Floor)

• The room is located to the left as you enter the customer toilet entrance.
• The distance from the customer toilet entrance is 5m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens towards you.
• The width of the opening is 82cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 85cm.
• There is also a toilet, a wash basin, a hand dryer, a paper towel dispenser and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor colour contrast varies between low and high.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (First Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on the first floor of the store, to the left from the customer toilet entrance.
  • The distance from the customer toilet entrance is 8m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a low colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 232cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 77cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin has a sensor tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 99cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Petrol Station. Skip to the next section.

Petrol Station

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• Parking View
  • The petrol station has standard parking bays.
• Forecourt View
  • Staff can provide assistance at the pumps.
  • Customers can alert staff that they require assistance by doing the following: sounding the horn, flashing their lights and using an app.
  • Fuel pump nozzle holsters are at a height of 127cm.
  • It is possible to pay at the pump.
  • Pay at the pump controls are at a height of 141cm.
  • There is an out of hours payment counter with step-free level access.
  • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine, a vacuum machine and a jet wash.
  • Electric Vehicle charging points are not available.
• Entrance View
  • There is step-free level access into the shop.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 103cm.
  • There is a small lip on the threshold of the opening .
  • The door has a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • Some flooring is shiny.
  • There may be background noise.
  • Lighting levels vary due to there being different types of lights in the space.
• Payment Counters and Checkouts View
  • The payment counter is located to the right as you enter.
  • Signage is not provided for the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 108cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels vary due to the use of large glazed walls.