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Tesco Freshwater Superstore1

Afton Road, Isle Of Wight, PO40 9UH

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is step-free level access at the other entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include pillars and moveable physical obstructions.
  • Checkouts View
    • Staffed checkouts available include: standard trolley checkouts.
    • Self-service checkouts available include touchscreens for: trolley or basket (combined) and scanner shops.
    • Assistance is available at the self-serve checkouts.
    • A customer service counter is available.
  • Getting Help and Assistance View
    • Seating is available.
    • Hearing assistance systems are available.
    • There are fixed hearing assistance systems.
    • You can borrow or hire the following equipment: a manual wheelchair, a mobility scooter and mobility scooter charging facilities.
    • Additional equipment which can be borrowed or hired includes: an ADHD sensory box which includes headphones, ear defenders, fidgets, glasses and a lanyard.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities .
    • The designated safe space is located on the first floor of the store, in the staff area.
    • The alternative formats documents can be provided in include: Braille (on request), large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right after the checkouts.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located to the right after the checkouts.

Parking

  • Car Park View
    • The car park is located to the front and to the right side of the store.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 210cm (width) x 465cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 5m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route also has bollards.
  • Charges and Restrictions View
    • This car park is for visitors, Blue Badge holders and colleagues only.
    • Parking is free for all users.
    • The car park has a maximum stay of 1.5 hours. Blue badge holders should register their vehicle at the customer service desk for exemption on parking restrictions.
    • The width of the bollards next to the blue badge bays is 115cm.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 254cm (width) x 520cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • Payment can be made via an app.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the main entrance.
    • There is no dropped kerb from the drop-off point.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the front left side of the store.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 80cm and 135cm.

Entrance

  • This entrance is located to the front right side of the store.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 176cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 210cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 180cm.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays, pillars, additional stock, advertising boards and advertising displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
  • The flooring is shiny.
  • There is background noise.
  • There is wayfinding, product and overhead aisle signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: chairs without armrests.
  • Lighting levels vary due to there being different types of lights in the space.
  • Lighting levels are adjustable.
  • The store operates quiet shopping hours on Saturdays and Sundays between 9am - 10am. During this time there is no music, quieter checkout sounds and lowered lighting levels.

Counter (Post Office)

  • The counter is located to the far left side of the store as you enter via the main entrance.
  • The distance from the main entrance is 45m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 99cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 81cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 108cm.
  • The payment machine is at a fixed height.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is not space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.
  • The tables are fixed.
  • There are 2 counters available in this area and a queuing system. The heights of the fixed tables are between 75cm - 99cm high.

Counter (Customer Service)

  • The counter is located immediately to the left as you enter the store via the main entrance.
  • The distance from the main entrance is 7m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 116cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Staffed Checkouts (Basket and Trolley)

  • The staffed checkout area is located to the far left side of the store as you enter via the main entrance.
  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • The trolley checkout surveyed was checkout 9.
    • Signage is not provided for the trolley checkouts.
    • Signage is not clearly visible.
    • The height of the loading area is 92cm.
    • The height of the packing area is 92cm.
    • The card payment machine is at a height of 132cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.
    • The width of the barrier to enter the checkout is 83cm.

Self-Service Checkouts (Basket and Trolley)

  • The self-service checkout area is located to the far left as you enter the store via the main entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined and scanner shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 120cm to 147cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 105cm.
    • The height of the loading area is 52cm.
    • The height of the packing area is 53cm.
    • The card payment machine is at a height of 107cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.

Entrance (Toilets)

  • This entrance is located to the right after the checkouts.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 107cm.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right beyond the checkout area.
    • The distance from the main entrance is 33m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route also has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 210cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 81cm (from the side of the toilet pan to the wall).
    • There is a spatula flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 125cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 146cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 94cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 156cm from the floor.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.