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Tesco Gornal Dudley Express

The Arcade, Kent Street, Dudley, DY3 2DA

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For help and assistance please go to the checkouts or approach a colleague around the store.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The defibrillator is located by the checkouts.

Public Parking

  • On Street Standard Parking View
    • Standard on street parking is available.
    • The standard on street parking is located on Kent Street.
    • There is further on street standard parking off Pale Street and there is level access from the parking located to the side of the store.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Photo 3 and 4 show the parking off Pale Street.

Approach (from Kent Street)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
    • The store is located within a pedestrian shopping area with shops on the left and right leading to the store and halfway up the approach is a pathway located between a large grassed area in the centre of the shopping area . There are pathways to the left and right of the grassed areas on the approach to the store.
    • The shopping area has bins, advertising signs and lampposts on either side of the grassed area and on the approach to the store. There is a bike rack located on the path between the grassed areas which is 84cm high.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is a level landing at the top of the ramp/slope.
    • The ramp does not have resting areas.
    • The ramp/slope does bypass the step(s).
    • There are 3 separate slopes and 2 separate sets of steps on the approach to the store from the on street parking on Kent Street.
  • Step(s) View
    • There is/are 2 unmarked step(s), with no handrails.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 158cm.
    • There is a post box at the top of the steps. There is a further set of steps located on the right of the approach and there are 2 steps which are 15cm high and have a depth of 147cm.

Approach (from Pale Street)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 87cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 120cm.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.
    • There is a drop kerb from the on street parking at the side of the store and bollards on the approach from the carpark which are 95cm high.

ATM(s)

  • The ATM(s) is/are located to the left of the entrance.
  • The ATM(s) is/are 1m from the entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 86cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 115cm.
  • The controls/screen heights vary between 88cm and 122cm.
  • There is not a lowered ATM available.
  • There is a bin located to the right of the ATM.

Entrance

  • Entrance View
    • This information is for the entrance located off Kent Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 169cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 160cm.
    • There are trolleys and baskets to the right as you enter the store.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.
    • There is a slope with a very easy incline.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 130cm.
    • Some aisles are obstructed by product bins.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • No background music is played.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.
    • There are written and pictorial signage for certain products on the outer aisles.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left of the entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
    • 3 staffed checkouts and 2 card only self-service tills. There are product displays on the approach to the checkouts with 120cm width between the displays.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 71cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; Till 1.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance systems were tested at the following staffed checkout(s); Till 1.
    • The hearing assistance system(s) was/were tested on 31/08/2021.
    • The hearing assistance system(s) was/were not working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 113cm and 131cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.