Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Warrington West.
- The nearest bus station is Warrington Interchange.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- Hearing assistance systems are available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- There is a public car park located in front of the store.
- The name of the car park is Hood Manor Shopping Centre.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
ATMs (External)
- There is one ATM.
- The ATM is located outside the store on the right hand side.
- The ATM is clearly signed.
- There is not a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 87cm and 128cm.
Entrance
- This entrance is located at the front of the store.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 102cm.
- The door has a low colour contrast.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
- Some flooring is shiny.
- There is background noise.
- There is wayfinding and product signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is not consistent throughout.
- Lighting levels vary due to the size of the space.
Counter (Post Office)
- The counter is located at the right rear of the store.
- The distance from the store entrance is 25m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 98cm.
- There is a lowered section at the counter.
- The height of the lowered section is 81cm.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
Staffed Checkouts
- The staffed checkout area is located ahead from the store entrance, on the left side of the store.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter is located ahead from the store entrance, on the left side of the store.
- Signage is not provided for the counter.
- The height of the counter is 89cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 140cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
Self-Service Checkouts
- The self-service checkout area is located ahead from the store entrance.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 126cm to 148cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 119cm.
- The height of the loading area is 68cm.
- The height of the packing area is 68cm.
- The card payment machine is at a height of 115cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.
