You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • The following Tesco services are available at this store; a café, electric vehicle charging points, F&F Clothing, Tesco Grocery Click+Collect services, Drive Thru Car Wash, travel money, a petrol station, a pharmacy, Scan as you Shop and Tesco Mobile shop.
  • In this store these services are available; National/Health Lottery, Photobooths, Air & Water unit and Car Vac unit.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; a Changing Places facility, an accessible toilet, standard toilets and baby changing facilities.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Additional parking is available at the petrol station.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is 30m away on Orchard Park with direct links to Hull, Beverley and the surrounding areas.
  • For more information on bus times. please click here (opens new tab).
• By Train View
  • The nearest train station is Cottingham.
  • Cottingham station is 2.3 miles away with direct links to Hull, and the East Coast main line.
  • For more information on train times. please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• There is normally a colleague available at the entrance, at the customer service desk or on the shop floor or at the checkouts to give help and assistance.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
• To obtain mobility aids please contact the customer service desk.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
• There is a water bowl available for assistance dogs.
• There is a Tesco Grocery Click+Collect service in the store.
• Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located off of Hall Road, on Orchard Park, in front of the store.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 228cm x 490cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
  • The marked zones around the Blue Badge bays are 110cm wide.
• Paying View
  • Parking is free (unlimited time).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is concrete tiles and block paving.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located at the front right of the car park.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
• Comments View
  • There is a dropped kerb at the far end of the Blue Badge and parent and child parking bays, which leads to the pedestrian walkway.
  • The dropped kerb does not have tactile paving.

You are on Electric Vehicle Charging Points. Skip to the next section.

Electric Vehicle Charging Points

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• Fast charging is available.
• The electric vehicle charging point(s) is/are located at the front right of the car park, facing the parent and child parking bays.
• Colleagues are able to provide assistance with the electric vehicle charging points.
• For assistance, please phone the store in advance or speak to a colleague at the customer service desk.
• There is/are 3 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 236cm x 460cm.
• The charging point(s) is/are located to the side as you approach the bay(s).
• The height range of the electric vehicle charging point controls/screen is 93cm to 185cm.
• The height range of the electric vehicle charging point nozzle slot is 87cm to 114cm.
• An app is required to use the charging point(s).
• For more information and a guide to electric vehicle charging please click here.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
  • The approach surface is uneven in places.
  • There are bollards on the approach.
  • The height of the bollard(s) is 103cm.
  • The bollards contrast(s) visually with the tarmac.
  • The minimum width between the bollards is 121cm.
  • There is step-free access on the approach.
• Comments View
  • There is also block paving in some areas of the approach.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located outside, on the wall to the right of the store entrance.
• The ATM(s) is/are 15m from the store entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 112cm.
• The bollards contrast visually with the paving.
• The minimum width between the bollards is 113cm.
• The controls/screen heights vary between 84cm and 135cm.
• There is not a lowered ATM available.

You are on Entrance (Store Entrance). Skip to the next section.

Entrance (Store Entrance)

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• Entrance View
  • This information is for the entrance located at the front left of the store.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 255cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 191cm.
  • There are identical sets of doors at either side of the entrance foyer.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 183cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 119cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance and exit doors.
  • The gradient of the ramp/slope is slight.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 131cm.
  • Some aisles are obstructed by product bins, floor stacked display items and gondola ends. Some aisles are restricted by roof support pillars.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located to the right of the customer service desk as you face it.
  • The seats do not have armrests.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located at the rear left of the store.
  • F&F Clothing is approximately 35m from the store entrance.
  • Clear signage for F&F Clothing is not visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 100cm.
  • Some aisles are obstructed by product bins, floor stacked display items and end gondolas.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is played at all times.
• Counter View
  • There are no counters within F&F clothing, customers are asked to take their purchases to any checkout.
• Standard Fitting Room(s) View
  • There are no fitting rooms within F&F clothing. Customers are requested to try their items at home.

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located at the front left of the store.
  • Tesco Mobile is approximately 5m from the store entrance.
  • Tesco Mobile is clearly visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There is bench seating and single seats without armrests.
  • Background music is played at all times.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 2 consultation desk(s) available.
  • The consultation desk surveyed is 4m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 76cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is bench seating and single seats without armrests.

You are on Pharmacy. Skip to the next section.

Pharmacy

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• Pharmacy Area View
  • The Pharmacy is located at the rear, centre left of the store.
  • The Pharmacy is approximately 40m from the store entrance.
  • Clear signage for the Pharmacy is not visible from the lift.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There is a mixture of seating with and without armrests.
  • Background music is played at all times.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 97cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/11/2021.
  • The hearing assistance system was working at the time of testing.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 4m from the prescriptions counter.
  • The consultation room is clearly signed.
  • There is a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) by sliding.
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The clear door width is 75cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There are seats with armrests on both sides.
  • Background music is played at all times.
  • Lighting levels are good.
  • The consultation room is fully enclosed.

You are on Café. Skip to the next section.

Café

• The following information is for the café.
• The café is located at the front left of the store.
• There is step-free access to the café.
• There are no doors to enter the café. The gap to enter the café is over 75cm in width.
• Tables cannot be booked in advance.
• There is a counter where food and drink can be ordered.
• Colleagues can bring food and/or drinks to tables.
• Menu types include; written wall menus.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• The type of food served here is hot and cold meals and snacks.
• Takeaway cups are available.
• Adapted cups are not available.
• Adapted cutlery is not available.
• Drinking straws are available.
• This area does play background music.
• Background music is played at all times.
• There is a hearing assistance system.
• The system is a fixed loop.
• The hearing assistance system is located at the service counter.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 23/11/2021.
• The hearing loop was working at the time of testing.
• There is a portable card machine available for payment.
• The height of the counter is 84cm.
• The height of the tray counter/rail is 79cm.
• There is a moveable card machine available for payment.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The height between the floor and the underside of the lowest dining table is 44cm.
• The distance between the floor and the underside of the highest dining table is 73cm.
• The standard height for the underside of dining tables is 73cm.
• The surface height of the lowest table is 45cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• All chairs have armrests on both sides.
• There are also coffee tables and sofas.
• The type of flooring in this area is tiles.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front right of the store as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; checkouts 11, 13 and 18.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); checkouts 11, 13 and 18.
  • The hearing assistance system(s) was/were tested on 23/11/2021.
  • Only the hearing assistance loop at checkout 18 was working.
• Basket Only Checkout(s) View
  • There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is/are placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 90cm.
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • The height of the basket tray is 78cm.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 63cm and 135cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The height of the basket tray is 54cm. The height of the bagging tray is 50cm.
• Scan as you Shop View
  • Scan as you Shop shares the self service checkouts.

You are on Counter (Customer Service Desk). Skip to the next section.

Counter (Customer Service Desk)

• The counter is located at the front of the store, to the right as you enter.
• The counter is approximately 5m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is not clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 96cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 23/11/2021.
• The hearing assistance system was working at the time of testing.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located at the front of the store, to the right as you enter.
• The counter is approximately 15m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 91cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 23/11/2021.
• The hearing assistance system was not working at the time of testing.

You are on Toilet with Adaptations (Front Left of Store - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Front Left of Store - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the front left of the store, just past the café.
  • This accessible toilet is approximately 20m (21yd 2ft) from the store entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 162cm x 186cm (5ft 4in x 6ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm (3ft 2in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 51cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 76cm (2ft 6in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is sensor.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The soap dispenser can be reached from seated on the toilet.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the front left of the store, just past the café.
  • There is ramped/sloped access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the store entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room.
• The parent and baby room is located at the front left of the store, just past the café.
• The parent and baby room is approximately 25m from the store entrance.
• There is ramped/sloped access into the parent and baby room.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 86cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 77cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Ramp(s) or Slope(s) (Accessible Toilet, Female and Male Standard Toilets and Parent and Baby Room). Skip to the next section.

Ramp(s) or Slope(s) (Accessible Toilet, Female and Male Standard Toilets and Parent and Baby Room)

• There is a ramp/slope located in the doorway.
• The ramp/slope is used to access The accessible toilets, female and male standard toilets and the parent and baby room.
• The gradient of the ramp/slope is slight.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located at the front of the store, just past the customer service desk on the right.
  • The facility is approximately 15m (16yd 1ft) from the store entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the customer service desk.
  • The door opens outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 93cm (3ft 1in).
  • The dimensions of the facility are 335cm x 362cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is medium.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 120cm.
  • The transfer space on the left as you face the toilet is 181cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 90cm.
  • The toilet has a wall which acts as a backrest.
  • The toilet seat colour contrast is high.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 83cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the room.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 56cm.
  • The shelf is not located where it is reachable.
  • There is a/are female sanitary, nappy/incontinence bin and pedal bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 90cm and 142cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • There is a hand held soap dispenser at the wash basin.