You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Kidderminster.
  • This station has step-free access.
  • The nearest bus station is Kidderminster .
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a slight slope at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts.
  • Self-service checkouts available include touchscreens for: basket, trolley or basket (combined) and scanner shops.
  • Assistance is available at the self-serve checkouts.
  • A customer service counter is available.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair and a mobility scooter.
  • British Sign Language interpreters can be provided on request.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located within the customer toilets to the left of the store.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located to the left of the store when entering.
• Changing Facilities View
  • Parent and baby changing facilities are located within the customer toilets, to the left of the store.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 22 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 472cm (depth).
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 11m from the main entrance.
  • The most accessible route from the Blue Badge parking has a slight slope.
  • This route also has bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for all users.
  • There is 3 hours free parking available. Car parks users must spend at least £5 in the store to validate free parking. Parking up to 60 mins is free and does not require validation .
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There is 1 electric vehicle charging point.
  • The dimensions of the electric vehicle charging bay are 232cm (width) x 470cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • You do not need an online account to use the charging point.
  • Payment can be made via an app.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the right of the main entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• There is one ATM.
• The ATM is located in front of the store.
• The ATM is clearly signed.
• The approach to the ATM has bollards.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The height of the ATM features vary between 91cm and 133cm.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 264cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 182cm.
• There is a small lip on the threshold of the opening .
• The doors have a low colour contrast.
• There are fixed barriers at the entrance.
• The maximum width between them is 181cm.

You are on Eating and Drinking (The Cafe). Skip to the next section.

Eating and Drinking (The Cafe)

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• Location and Access View
  • The cafe is located on the left when entering the store.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 89cm.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The payment counter was surveyed.
  • The counter is located on the right when entering the cafe.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 91cm.
  • The payment machine is at a fixed height.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menu types include: wall-mounted.
  • The following dietary requirements can be catered for: gluten free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Supermarket. Skip to the next section.

Supermarket

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and pillars.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets, sliding top cabinets and open top cabinets.
• The flooring is shiny.
• There may be background noise.
• There is wayfinding and product signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches.
• Lighting levels were even at the time of the survey.

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the left when entering the store.
• The distance from the main entrance is 8m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 110cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located to the left when entering the store.
• The distance from the entrance is 14m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has a television, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 93cm.
• The payment machine is portable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Tesco Pharmacy). Skip to the next section.

Counter (Tesco Pharmacy)

• The counter is located at the rear of the store.
• The distance from the entrance is 38m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 108cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.

You are on Counter (Tesco Mobile). Skip to the next section.

Counter (Tesco Mobile)

• The counter is located at the rear of the store.
• The distance from the main entrance is 41m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 110cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests, benches and high stools.
• Some chairs are fixed.

You are on Staffed Checkouts. Skip to the next section.

Staffed Checkouts

• The staffed checkout area is located to the right when entering.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was checkout 15.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 92cm.
  • The height of the packing area is 92cm.
  • The card payment machine is at a height of 124cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Self-Service Checkouts. Skip to the next section.

Self-Service Checkouts

• The self-service checkout area is located to the right when entering the store.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket, basket and trolley combined and scanner shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 113cm to 135cm from the floor.
  • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
  • The height of the scanner is 93cm.
  • The height of the loading area is 52cm.
  • The height of the packing area is 53cm.
  • The height of the cash payment controls range from 64cm to 85cm from the floor.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.
• Scanner Touchscreens View
  • The height of the touchscreen display ranges from 110cm to 133cm from the floor.
  • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on the left of the store when entering.
  • The distance from the entrance is 25m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 82cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 210cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin has a sensor tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 99cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 127cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room is located to the left of the store within the customer toilets area .
• The distance from the entrance is 28m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• This route also has narrow walkways.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The width of the opening is 86cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 80cm.
• There is also a wash basin and a mirror in the room.
• The wash basin has sensor taps.
• The room has a nappy/incontinence items bin.
• Seating available in this room includes: armchairs.
• The walls and floor have a high colour contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Petrol Station. Skip to the next section.

Petrol Station

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• Parking View
  • The petrol station has standard parking bays.
• Forecourt View
  • Staff can provide assistance at the pumps.
  • Customers can alert staff that they require assistance by doing the following: sounding the horn and flashing their lights.
  • Fuel pump nozzle holsters are at a height of 121cm.
  • It is possible to pay at the pump.
  • Pay at the pump controls are at a height of 138cm.
  • Other facilities available on the forecourt include: a tyre pressure machine, a water pump, a vacuum machine and a jet wash.
  • Electric Vehicle charging points are not available.
• Entrance View
  • There is step-free access via slope into the shop.
  • The slope has a slight gradient.
  • There is a single manual door.
  • The door opens towards you.
  • The width of the opening is 92cm.
  • There is a small lip on the threshold of the opening .
  • The door has a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There is background noise.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located to the left when entering .
  • Signage is not provided for the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 113cm.
  • The payment machine is at a fixed height.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.