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Tesco Ledbury Road Esso Express

Ledbury Road, Hereford, HR1 2TB

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Access Guide

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Express with Petrol Station Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • If you require assistance approach any member of staff or go to the checkouts.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The designated place of safety is the colleague room, which is located by the checkouts and if it is required you must approach a member of staff.
  • The defibrillator is located by the checkouts.

Parking

  • The store does have its own parking facilities.
  • The car park is located off Ledbury Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There are parking bays to the left as you the enter the forecourt and further parking bays on the right of the forecourt past the petrol pumps towards the exit. The Blue Badge Bay is located next to the store at the rear of the petrol forecourt.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
    • The Blue Badge Bay is set at an angle therefore the marked zone on one side is 90cm, part of the other side is 90cm and part of the rear is 95cm.
  • Paying View
    • Parking is free (unlimited time).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is tarmac.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • If you require assistance wave or beep your car horn or come to the checkouts.
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 120cm to 136cm.
    • The height of the fuel pump nozzle slot is 135cm.
    • There are not lowered pay at pump screens available.
    • The paper towel dispenser(s) is/are at a height of 87cm.
    • The disposable glove dispenser(s) is/are at a height of 112cm.
    • The tyre pressure machine control heights vary between 88cm and 130cm.
    • The height of the tyre pressure pump slot is 96cm.
    • The height of the water pump slot is 85cm.
    • Screen wash is also available and the height of the screen wash pump slot is 96cm. There are bollards located at the petrol pumps and the air/water dispenser which are 100cm high. The paper towel and glove dispensers are located in the bins by the petrol pumps.

ATM(s)

  • The ATM(s) is/are located to the right of the entrance.
  • The ATM(s) is/are 6m from the entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 101cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 137cm.
  • The controls/screen heights vary between 92cm and 117cm.
  • There is not a lowered ATM available.
  • There are fire extinguishers located to the right of the ATM and a bin and product displays to the left.

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 101cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 137cm.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.
    • There are product displays located on the store front and there is a minimum width of 102cm between the bollards and product displays. There are fire extinguishers and product displays on the approach from the Blue Badge Bay to the entrance.

Entrance

  • Entrance View
    • This information is for the entrance located off Ledbury Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 136cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 145cm.
    • There are bollards directly in front of the entrance that are 101cm high. There are shopping baskets located either side of the entrance.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.
    • There is a further hand sanitiser on the approach to the checkouts.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 85cm.
    • Some aisles are obstructed by product bins.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • No background music is played in store.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.
    • There is signage which is both written and pictorial for certain products on the outermost aisles.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the right of the entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
    • There are 2 staffed tills and 2 Self-Service.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; Till 1, which is located on the right.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); Till 1, which is located on the right.
    • The hearing assistance system(s) was/were tested on 28/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 95cm and 130cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.