Access Guide
Summary
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Services Available
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- In this store these services are available; Coin Exchange and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located 210 metres away on Ethel Road.
This stop has direct links to Goodwood. - For more information on First Group buses please click here (opens new tab).
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By Train
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- The nearest train station is Leicester.
- Leicester station is located 1.9 miles from the store.
This station has direct links to London, Sheffield, Grimsby, Nottingham, Birmingham, and Stanstead Airport. - For more information on Leicester train station please click here (opens new tab).
- For more information on East Midlands Railway please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a/are wheelchair(s) available to borrow.
- To obtain mobility aids please contact any colleague.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Clovelley Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 6 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 233cm x 448cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free (unlimited time).
- Payment signs are not provided.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach (Level from the Car Park to Entrance)
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
Approach (Sloped/Stepped from Clovelley Road to Entrance)
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Approach
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- The surface of the approach is concrete.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 89cm.
- The bollards do not contrast visually with the paving.
- The minimum width between the bollards is 94cm.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
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Step(s)
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- There is a/are step(s) on the approach.
- There is/are 9 unmarked step(s), with a handrail on the left going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The number of steps varies moving towards the store from the road.
Approach (Sloped from Ethel Road to Entrance)
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
ATM(s)
- The ATM(s) is/are located to the right hand side of the store.
- The ATM(s) is/are 7m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 120cm.
- The controls/screen heights vary between 88cm and 124cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 146cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 136cm.
- There are bollards at the entrance doors.
- The height of the bollard(s) is 100cm.
- The bollards do not contrast visually with the paving but have an identification band.
- The minimum width between the bollards is 185cm.
- There are security barriers at the entrance.
The security barriers do contrast visually with the flooring.
The minimum width between the security barriers is 189cm. - There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 115cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 184cm.
- Some aisles are obstructed by structural columns.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Counter
- The counter is located to the right as you enter the store, between the entrance and exit.
- The counter is approximately 8m from the entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 06/09/2021.
- The hearing assistance system was working at the time of testing.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s), self-service checkout(s) and basket only checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 95cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkout 7.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); checkout 7.
- The hearing assistance system(s) was/were tested on 06/09/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 92cm.
- There is a lowered section at the basket only checkout(s) .
- The height of the lowered section at the basket only checkout(s) is 73cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 64cm and 133cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Exit
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Exit
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- This information is for the exit located to the right as you exit the checkouts.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Goodbye'.
- There is step-free access at this exit.
- There is a canopy or recess which provides weather protection at this exit.
- There is a dark mat or floor marking at this exit area which may look like a hole to some people.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 135cm.
- There are security pillars at the exit doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 188cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 115cm.
- The exit leads into the foyer at the front of the store.
