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Tesco Lye Express

Belmont Road, Stourbridge, DY9 8AS

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Access Guide

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Overview

  • Parking and Public Transport View
    • The venue has its own car park, with Blue Badge parking available.
    • The nearest train station is Lye.
    • The nearest bus station is Lye.
  • Getting In and Around View
    • There is step-free access via a steep slope at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways, pillars and moveable physical obstructions.
    • There are no toilet facilities.
  • Checkouts View
    • Staffed checkouts available include: payment counters.
    • Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
    • Assistance is available at the self-serve checkouts.
    • A customer service counter is not available.
  • Getting Help and Assistance View
    • Seating is not available.
    • Hearing assistance systems are available.
    • There is a fixed hearing assistance system.
    • There is not a water bowl available for assistance dogs.

Parking

  • Car Park View
    • The car park is located in front of the store .
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The Blue Badge parking bay dimensions are 239cm (width) x 463cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 132cm.
    • The nearest designated bay is 7m from the store entrance .
    • The most accessible route from the Blue Badge parking has a steep slope.
    • This route has bollards.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There is 1 electric vehicle charging point.
    • The dimensions of the electric vehicle charging bay are 226cm (width) x 453cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • Payment can be made with a credit/debit card (contactless) and via an app.

Entrance

  • This entrance is located on Belmont Road.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope bypasses the steps.
  • The slope has a steep gradient.
  • There are 2 steps as you enter.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 11cm.
  • The depth of the steps is between 30cm-45cm.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 158cm.
  • The door has a high colour contrast.
  • There are bollards at the entrance.
  • The maximum width between them is 115cm.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and pillars.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and sliding top cabinets.
  • The flooring is shiny.
  • There is background noise.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Staffed Checkouts

  • The staffed checkout area is located to the right of the store when entering .
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter is located on the right when entering the store.
    • Signage is not provided for the counter.
    • The height of the counter is 70cm.
    • There is not a lowered section at the counter.
    • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 101cm.
    • The payment machine is portable.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located on the right when entering the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 112cm to 135cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 100cm.
    • The height of the loading area is 44cm.
    • The height of the packing area is 72cm.
    • The card payment machine is at a height of 102cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.