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Tesco Lymington High Street Express

110-111 High Street, Lymington, SO41 9AP

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • If you need assistance please speak to a colleague at the customer service or on the shop floor.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • British Sign Language interpreters cannot be provided on request.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; wheelchair attachable.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • On Street Standard Parking View
    • Standard on street parking is available.
    • The standard on street parking is located on High Road Lymington.
    • Free 1 hour Parking available. However, there is no designated BBBay.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Cannon street.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

ATM(s)

  • There is no ATM.

Approach (Lymington High Street)

  • Approach View
    • The surface of the approach is block paving.
    • There is step-free access on the approach.

Approach (Cannon Street)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step-free access on the approach.

Entrance (Lymington High Street)

  • Entrance View
    • This information is for the entrance located Lymington High Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 190cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.

Entrance (Cannon Street)

  • Entrance View
    • This information is for the entrance located Cannon Street.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 120cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 190cm.
    • The entrance is obstructed by baskets.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Some aisles are obstructed by trolley, product display , and display stands.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located beside the customer service.
    • Tesco Mobile is clearly visible from the entrance.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are not available in this area.
    • A seat cannot be made available if required.
    • Background music is played at all times.
    • Lighting levels are good.
    • It is only a small display of phones.

Checkouts (Checkout on Cannon)

  • Checkout Area View
    • The checkout(s) is/are located On the left side as you are in the store .
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 96cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is not a/are not hearing assistance system(s) at the staffed checkout(s).
    • There are self service counters at the front entrance of the store.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 90cm.
    • There is a lowered section at the basket only checkout(s) .
    • The height of the lowered section at the basket only checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is a/are hearing assistance system(s) at the basket only checkout(s).
    • The following basket only checkout(s) have a hearing assistance system; 7.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following basket only checkout(s);.
    • The hearing assistance system(s) was/were tested on 06/09/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • There is no glaze screen in counter 7.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 120cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer service)

  • The counter is located On the right side as you are in the store.
  • The counter is approximately 8m from the Lymington high-street entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/09/2021.
  • The hearing assistance system was working at the time of testing.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.