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Tesco Manchester Metro

58-66 Market Street, Manchester, M1 1PW

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a portable hearing assistance system.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A place of safety is provided at the rear of the store within the staff only area.

Public Parking

Approach (On-Street Parking to Store)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There are bollards on the approach.
    • The height of the bollard(s) is 90cm.
    • The bollards contrast(s) visually with the paving.
    • The minimum width between the bollards is 120cm.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • The bollards nearest the store do not contrast visually with the paving (photographs 2 and 3).

ATM(s)

  • The ATM(s) is/are located at the side of the store.
  • The ATM(s) is/are 5m from the entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 86cm.
  • The bollards do not contrast visually with the paving.
  • The minimum width between the bollards is 120cm.
  • The controls/screen heights vary between 90cm and 120cm.
  • There is not a lowered ATM available.
  • The bollards are located on the left as you face the ATM's.
    When approaching the ATM's from the right there is a slight slope.

Entrance

  • Entrance View
    • This information is for the entrance located at the front and the side of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO Metro'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • There are no doors at this entrance.
    • The width of the door opening is 280cm.
    • There are identical sets of doors at either side of the entrance foyer.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 200cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are moderate to good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the right of the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 97cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 6.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance system(s) was/were tested on 03/06/2021.
    • The hearing assistance system(s) was/were not working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 70cm and 165cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service)

  • The counter is located to the right as you enter the store.
  • The counter is approximately 20m from the entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 97cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.

Escalator(s) / Travelator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the right as you enter the store.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are B and 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the store.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 13m (14yd 8in) from the entrance.
  • The lift is a standard lift.
  • A colleague does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B and G.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 200cm (5ft 3in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are low to moderate.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.