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Tesco Twickenham Whitton Road Express

2-6 Whitton Road, Twickenham, London, TW1 1BJ

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Access Guide

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Overview

Parking

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 176cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 168cm.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and open top cabinets.
  • Some flooring is shiny.
  • There is background noise.
  • There is overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Staffed Checkouts

  • The staffed checkout area is located to the right from the store entrance.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter is located to the right from the store entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 70cm.
    • There is not a lowered section at the counter.
    • The counter has screens which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 100cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located to the right from the store entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 127cm to 146cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 115cm.
    • The height of the loading area is 70cm.
    • The height of the packing area is 70cm.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.