Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Dockyard.
- This station does not have step-free access.
- The nearest step-free train station is Plymouth.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars and moveable physical obstructions.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: basket shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Car Park
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- The car park is located to the left and behind the store, off Wolseley Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked and signposted.
- The Blue Badge parking bay dimensions are 322cm (width) x 476cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 128cm.
- The nearest designated bay is 57m from the store entrance.
- The most accessible route from the Blue Badge parking has slight slopes.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
- Free parking is restricted to 30 minutes.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
Entrance
- This entrance is located at the front of the store, on Wolseley Road.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a slight gradient.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 116cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium colour contrast.
- There are security barriers at the entrance.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, pillars and additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
- Some flooring is shiny.
- There is background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Staffed Checkouts
- The staffed checkout area is located to the left after you enter the store.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter surveyed is located to the left after you enter the store.
- Signage is not provided for the counter.
- The height of the counter is 70cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 103cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Self-Service Checkouts
- The self-service checkout area is located to the left after you enter the store.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 120cm to 142cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 102cm.
- The height of the loading area is 46cm.
- The height of the packing area is 73cm.
- The card payment machine is at a height of 102cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.
