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Children's Eye Outpatients Department

Royal Victoria Infirmary, Queen Victoria Road, Newcastle Upon Tyne, NE1 4LP

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Access Guide

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Getting To (Children's Eye Outpatients Department)

  • The most accessible route from the New Victoria Wing Car Park has step-free level access and a dropped kerb.
  • View further information about parking at the hospital (opens new tab)
  • Access to the Children's Eye Outpatients Department is via the main entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab)
  • The Children's Eye Outpatients Department is located on level 2 of the Claremont Wing.
  • The Children's Eye Outpatients Department is approximately 211m from the New Victoria Wing lifts 9, 10 and 11.
  • Enter the hospital via the main entrance.
    Take a lift on the left to level 2.
    Exit the lifts to the right and then immediately turn left.
    Continue ahead and turn right, carry on down the corridor to the Claremont Wing.
    Go down the slope on the left, follow the corridor, and enter the Ophthalmology Department.
    Continue past all the waiting areas and the Children's Eye Outpatients Department will be ahead.
  • Internally the most accessible route has a lift, a slight ramp or slope and doors permanently held open.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer) and a toilet with adaptations (with right hand transfer).
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab)

Parking (New Victoria Wing Car Park)

  • Car Park View
    • The car park is located at the front of the hospital site.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 239cm (width) x 467cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 116cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 58m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the car park entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the left of the car park entrance.
    • There is no dropped kerb from the drop-off point.

Entrance (Main Entrance)

  • This entrance is located on the south side of the hospital site.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens by revolving.
  • The width of the opening is 226cm.
  • There is step-free level access as you enter.

Lift (New Victoria Wing - Lifts 9, 10 and 11)

  • The lift surveyed is located in the New Victoria Wing, off the main lobby.
  • The distance from the main entrance is 9m.
  • The most accessible route to the lift has step-free level access.
  • Level 1, 2, 3, 4, 5 and 6 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 150cm (width) x 132cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which vary in size.

Department / Service (Children's Eye Outpatient Department)

  • Location and Access View
    • The Children's Eye Outpatient Department is located on level 2 of the Claremont Wing.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 124cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is background noise in this area which varies depending on the time of day.
    • Wayfinding signage is provided.
    • Lighting levels vary due to the size of the space.
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations.

Toilet and Changing Facilities (Children's Eye Outpatients Department)

Reception (Orthoptic Reception)

  • The reception is located ahead as you enter the Children's Eye Outpatient Department.
  • The distance from the Children's Eye Outpatient Department entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 114cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has patterned/distracting backgrounds and glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.

Room (Waiting Area)

  • The room is located off the main Children’s Eye Outpatients department corridor.
  • The distance from the Children’s Eye Outpatients department entrance is 14m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a play area.
  • There is background noise in this room which varies depending on the time of day.
  • Announcements are in person.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Examination Lane)

  • There are 7 consultation/medical rooms available.
  • The room surveyed was; Examination Lane 1.
  • The room is located off the main Children's Eye Outpatient Department corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Child Consulting Room)

  • There are 6 consultation/medical rooms available.
  • The room surveyed was; Child Consulting Room 1.
  • The room is located at the rear of the Children’s Eye Outpatients Department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 192cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The toilet is located at the rear right of the Children’s Eye Outpatients Department.
  • The distance from the Children’s Eye Outpatients Department entrance is 17m.
  • The most accessible route has step-free level access.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever tap.
  • The height of the baby change facility when in use is 68cm.
  • Lighting levels were even at the time of the survey.