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Costa

Royal Victoria Infirmary, Queen Victoria Road, Newcastle upon Tyne, NE1 4LP

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Access Guide

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Overview (Royal Victoria Infirmary)

  • About View
    • This is a large hospital with multiple services available.
    • Services available in the venue include: Cafes, restaurants, a pharmacy and a convenience store.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: There are slight slopes in the Claremont Wing, which are used to access the hospital from the multi storey car park.
    • Access throughout may include doors permanently held open and automatic doors.
    • Level G, Level 1, Level 2, Level 3, Level 4 Level 5 and Level 6 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on Level 1 of the New Victoria Wing.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi and TV pre-pay machines for patients.

Parking (Leazes Wing Accessible Parking)

  • Car Park View
    • The car park is located off Richardson Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 237cm (width) x 467cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 131cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 32m from the Leazes Wing Entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Getting To (Costa)

  • Costa is/are located ahead on entering the Leazes Wing entrance.
  • Access to Costa is via the Leazes Wing entrance.
  • On entering the Leazes Wing entrance continue past reception. Costa is located directly ahead.
  • There is step free access to Costa.
  • Costa is approximately 28m from the Leazes Wing entrance.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Leazes Wing Entrance - Level 3)

  • This entrance is located on the south side of the hospital site.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 157cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 148cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Opening Times

  • Monday - 07:00 - 00:00.
  • Tuesday - 00:00 - 00:00.
  • Wednesday - 00:00 - 00:00.
  • Thursday - 00:00 - 00:00.
  • Friday - 00:00 - 00:00.
  • Saturday - 00:00 - 21:00.
  • Sunday - 08:00 - 21:00.

Entrance

  • Entrance Details View
    • This information is for the entrance located in the Leazes Wing entrance foyer.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There are no doors at this entrance.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl/laminate and tiles.
  • There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring in corridors with large, repeating patterns that incorporate bold contrasting colours or simulate steps.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the cafe opening.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • The standard height for tables is 74cm.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold drinks and snacks.

Toilet with Adaptations

  • The nearest accessible toilet is located on the level 3 corridor of the Leazes Wing .

Standard Toilet(s)

  • The nearest standard toilets are located on the level 3 corridor of the Leazes Wing .