Access Guide
Getting To (Eye Emergency Department)
- The most accessible route from the New Victoria Wing Car Park has step-free level access and a dropped kerb.
- View further information about parking at the hospital (opens new tab)
- Access to the Eye Emergency Department is via the main entrance.
- There is not a drop-off point at this entrance.
- View further information about entrances (opens new tab)
- The Eye Emergency Department is located on level 2 of the Claremont Wing.
- The Eye Emergency Department is approximately 172m from the New Victoria Wing lifts 9, 10 and 11.
- Enter the hospital via the main entrance.
Take a lift on the left to level 2.
Exit the lifts to the right and then immediately turn left.
Continue ahead and turn right onto the corridor to the Claremont Wing.
Go down the slope on the left and follow the corridor.
The Eye Emergency Department will be on the left. - Internally the most accessible route has a lift, a slight ramp or slope and doors permanently held open.
- Some flooring along the route is shiny and patterned.
- There are resting areas along the route.
- Wayfinding signage is provided.
- The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer) and a toilet with adaptations (with right hand transfer).
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab)
Parking (New Victoria Wing Car Park)
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Car Park
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- The car park is located at the front of the hospital site.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 239cm (width) x 467cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 116cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 58m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located at the car park entrance.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located to the left of the car park entrance.
- There is no dropped kerb from the drop-off point.
Entrance (Main Entrance)
- This entrance is located on the south side of the hospital site.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by revolving.
- The width of the opening is 226cm.
- There is step-free level access as you enter.
Lift (New Victoria Wing - Lifts 9, 10 and 11)
- The lift surveyed is located in the New Victoria Wing, off the main lobby.
- The distance from the main entrance is 9m.
- The most accessible route to the lift has step-free level access.
- Level 1, 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 110cm.
- The internal dimensions of the lift are 150cm (width) x 132cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were low at the time of the survey.
- There are other lifts available at this location which vary in size.
Department / Service (Eye Emergency Department)
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Location and Access
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- The Eye Emergency Department is located on level 2 of the Claremont Wing.
- View information on opening times.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- There is a key fob/card reader at a height of 106cm.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 160cm.
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Getting Around
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- There is step-free level access throughout.
- Access throughout may include manual doors.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is background noise in this area.
- Wayfinding signage is not provided.
- Lighting levels vary due to the size of the space.
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Facilities and Services
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- There are 10+ consultation/medical rooms available.
- Seating available in this area includes: chairs with armrests and bariatric chairs with armrests.
- Some seating is fixed.
- There is not a hearing assistance system.
Reception (Eye Emergency Department)
- The reception is located to the left as you enter the Eye Emergency Department.
- The distance from the Eye Emergency Department entrance is 3m.
- There is step-free level access to reception.
- The height of the reception desk is 110cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has glazed screens which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There is background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
Consultation / Medical Room (Examination Room)
- There are 8 consultation/medical rooms available.
- The room surveyed was; Examination 1.
- The room is located off the main department corridor.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 86cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: height adjustable chairs.
- Furniture available in the room includes: desks.
- Some seating is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- Lighting levels are adjustable.
Consultation / Medical Room (Triage Room)
- There are 2 consultation/medical rooms available.
- The room surveyed was; Triage 1.
- The room is located off the reception waiting area.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Consultation / Medical Room (Phlebotomy/Clean Procedure)
- There is 1 consultation/medical room available.
- The room surveyed was; Phlebotomy/Clean Procedure.
- The room is located off the Eye Outpatients department corridor.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.