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Fracture Clinic

Royal Victoria Infirmary, Queen Victoria Road, Newcastle Upon Tyne, NE1 4LP

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Access Guide

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Getting To (Fracture Clinic)

Parking (New Victoria Wing Car Park)

  • Car Park View
    • The car park is located at the front of the hospital site.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 239cm (width) x 467cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 116cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 58m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the car park entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the left of the car park entrance.
    • There is no dropped kerb from the drop-off point.

Entrance (Fracture Clinic)

  • This entrance is located at the front of the New Victoria Wing, to the right of the main entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 99cm.
  • The width of the opening is 144cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Department / Service (Fracture Clinic)

  • Location and Access View
    • Fracture Clinic is located on level 1 of the New Victoria Wing.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a key fob/card reader at a height of 123cm.
    • There are double automatic doors with a high visual contrast.
    • The doors open towards you.
    • The push pad for the automatic doors is at a height of 116cm.
    • The width of the opening is 140cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • There is background noise in this area.
    • Wayfinding signage is provided.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The hoist is mobile.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear left of the Fracture Clinic.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located at the rear of the Fracture Clinic.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Reception (Fracture Clinic)

  • The reception is located ahead as you enter via the Fracture Clinic.
  • The distance from the Fracture Clinic entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 102cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 74cm.
  • The reception has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is shiny and patterned.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and stools.
  • Furniture available in this area includes: coffee tables.
  • Some seating is fixed.

Reception (Physiotherapy/X-Ray)

  • The reception is located at the rear right of the Fracture Clinic.
  • The distance from the Fracture Clinic entrance is 13m.
  • There is step-free level access to reception.
  • The height of the reception desk is 102cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (Treatment Room)

  • There are 10+ consultation/medical rooms available.
  • The room surveyed was; Treatment 1.
  • The room is located at the rear of the Fracture Clinic.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 197cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Plaster Bay)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; bay 4.
  • The room is located on the left side of the Fracture Clinic.
  • The most accessible route to the room has step-free level access.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 179cm.
  • Seating available in the room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

Imaging Room (X-Ray)

  • The room surveyed was; X-Ray.
  • The room is located on the right side of the Fracture Clinic.
  • The most accessible route to the room has step-free level access.
  • Changing Room View
    • There is step-free level access into the changing room.
    • The door opens inwards and has a high visual contrast.
    • The width of the opening is 85cm.
    • Internally the door has a high visual contrast.
    • There is a twist lock.
    • The dimensions of the changing room are 215cm (width) x 205cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 43cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 161cm and 167cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Imaging Room View
    • There is written text signage on or near the door.
    • There is step-free level access into the room.
    • There is a single manual door with a high visual contrast.
    • The door opens inwards.
    • The width of the opening is 86cm.
    • There is step-free level access throughout the room.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The treatment table is free standing at a fixed height.
    • The length of the treatment table is 242cm.
    • Seating available in the room includes: chairs without armrests.
    • There is not a hearing assistance system.
    • There is background noise in this room.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is an additional door to enter the imaging room from the main department corridor. The width of the door is 86cm.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the rear left of the Fracture Clinic.
    • The distance from the Fracture Clinic entrance is 15m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 196cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 129cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 103cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 106cm and 166cm from the floor.
    • The height of the baby change facility when in use is 89cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.