Access Guide
Overview (Royal Victoria Infirmary)
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About
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- This is a large hospital with multiple services available.
- Services available in the venue include: Cafes, restaurants, a pharmacy and a convenience store.
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Parking and Public Transport
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- The venue has its own car park.
- The nearest bus station is Newcastle Bus Station.
- The nearest train station is Newcastle Train Station.
- For the latest travel options and information you can plan your travel using Traveline.info (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There are slight slopes in the Claremont Wing, which are used to access the hospital from the multi storey car park.
- Access throughout may include doors permanently held open and automatic doors.
- Level G, Level 1, Level 2, Level 3, Level 4 Level 5 and Level 6 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located on Level 1 of the New Victoria Wing.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi and TV pre-pay machines for patients.
Parking (Leazes Wing Accessible Parking)
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Car Park
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- The car park is located off Richardson Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 237cm (width) x 467cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 131cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 32m from the Leazes Wing Entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is no dropped kerb from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Getting To (Newcastle Birthing Centre)
- Newcastle Birthing Centre is/are located to the left as you enter the Leazes Wing entrance.
- Access to Newcastle Birthing Centre is via the Leazes Wing entrance.
- When entering the Leazes Wing entrance turn left before reaching the reception. Newcastle Birthing Centre is located ahead of you.
- There is step free access to Newcastle Birthing Centre.
- Newcastle Birthing Centre is approximately 16m from the Leazes Wing entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Entrance (Main Entrance)
- This entrance is located on the south side of the hospital site.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by revolving.
- The width of the opening is 226cm.
- There is step-free level access as you enter.
Opening Times
- The Birthing Centre is open 24 hours.
Entrance (Centre)
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Entrance Details
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- This information is for the entrance located to the left as you enter the Leazes Wing entrance.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The hand sanitiser is not in a suitable position for wheelchair users.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 170cm.
Reception
- The centre reception is located ahead as you enter the centre entrance.
- The reception area/desk is approximately 10m (10yd 2ft) from the centre entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception area/desk.
- The lighting levels at the reception area/desk are medium.
- The height of the reception desk is high (110cm+).
- There is sufficient space to write or sign documents on the desk.
- There is a low section of the desk (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the desk.
- There is not a clear knee recess beneath the low section of the desk.
- The desk is staffed.
- There is not a hearing assistance system.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- This venue does not play background music.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The lighting levels are varied.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 10m from the centre entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Ward
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Ward Information
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- This is a/an birthing ward.
- This is a female ward.
- There is/are 0 bay(s) available.
- There is/are 12 side room(s) available.
- There is/are 12 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The door(s) is/are heavy.
- The width of the door opening is 150cm (4ft 11in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The lighting levels are medium.
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Reception/Nurses' Station
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- The height of the Nurses' Station desk is 110cm.
- There is a lowered section.
- The height of the lowered section of the desk is 75cm.
- There is not a hearing assistance system available at the desk.
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Example Side Room
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- There is one side room available with an accessible ensuite.
- The side room surveyed does not have an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is sufficient space next to the bed for a mobile hoist to operate.
- There is room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The visual contrast between the walls and the floor in the side room is high.
- The lighting levels in the side room are medium.
- The width of the door opening into the ensuite is over 75cm.
- There is a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a shower, a toilet and a wash basin.
- The visual contrast between the walls and the floor in the ensuite is high.
- The lighting levels in the ensuite are medium.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is not available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located in the Birthing Centre reception area.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located on the level 3 corridor of the Leazes Wing.
Washroom (Side Room)
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Washroom Details
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- The washroom surveyed has a shower, a toilet and a wash basin.
- There is step free access to the washroom surveyed once inside the ward.
- This is a female washroom.
- There is no additional signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 85cm (2ft 9in).
- The dimensions of the washroom are 239cm x 204cm (7ft 10in x 6ft 8in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 155cm from the floor.
- There is a mirror.
- There is a tall mirror, with suitable specifictions, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 79cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 135cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 130cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The cistern is not close coupled and no back rest is provided.
- There is not a lateral transfer space.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 84cm.
- There is a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is not a wheel in shower.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- There is no seat for the shower.
- There are not wall-mounted grab rails available.
- The shower tray is accessed via a deep step.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Consultation / Treatment Room
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consulting Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist can be brought in from another department.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Toilet with Adaptations
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located opposite the waiting area.
- This accessible toilet is approximately 16m (17yd 1ft) from the centre entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The door is heavy.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 170cm x 194cm (5ft 7in x 6ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 104cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high visual contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Changing Facilities
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- Baby changing facilities are available within this accessible toilet.
- The height of the baby change table once extended is 94cm (3ft 1in).
Standard Toilet(s)
- The nearest standard toilets are located on the level 3 corridor of the Leazes Wing.
