Access Guide
Overview (Royal Victoria Infirmary)
-
About
View
- This is a large hospital with multiple services available.
- Services available in the venue include: Cafes, restaurants, a pharmacy and a convenience store.
-
Parking and Public Transport
View
- The venue has its own car park.
- The nearest bus station is Newcastle Bus Station.
- The nearest train station is Newcastle Train Station.
- For the latest travel options and information you can plan your travel using Traveline.info (opens new tab).
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There are slight slopes in the Claremont Wing, which are used to access the hospital from the multi storey car park.
- Access throughout may include doors permanently held open and automatic doors.
- Level G, Level 1, Level 2, Level 3, Level 4 Level 5 and Level 6 can be accessed via a standard lift and stairs.
-
Getting Help and Assistance
View
- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located on Level 1 of the New Victoria Wing.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi and TV pre-pay machines for patients.
Parking (New Victoria Wing Car Park)
-
Car Park
View
- The car park is located at the front of the hospital site.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 239cm (width) x 467cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 116cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 58m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
-
Charges and Restrictions
View
- This car park is for visitors only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located at the car park entrance.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
-
Drop-off Point
View
- There is a designated drop-off point available.
- The designated drop-off point is located to the left of the car park entrance.
- There is no dropped kerb from the drop-off point.
Getting To (Pharmacy)
- Pharmacy is/are located on level 1.
- Access to Pharmacy is via the main hospital entrance.
- After entering from the main hospital entrance, continue straight ahead past the reception into the main atrium. The Pharmacy is located beside the shops.
- There is step free access to Pharmacy.
- Pharmacy is approximately 67m from the main hospital entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is some flooring in corridors with large, repeating patterns that incorporate bold contrasting colours or simulate steps.
Entrance (Main Entrance)
- This entrance is located on the south side of the hospital site.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by revolving.
- The width of the opening is 226cm.
- There is step-free level access as you enter.
Opening Times
- Monday - 8.30am - 6.00pm
- Tuesday - 8.30am - 6.00pm
- Wednesday - 8.30am - 6.00pm
- Thursday - 8.30am - 6.00pm
- Friday - 8.30am - 6.00pm
- Saturday RVI only - 9.00am - 12.30pm
- Freeman - Closed
- Sunday- Closed
- Bank holidays- Closed.
Entrance
-
Entrance Details
View
- This information is for the entrance located at the rear of the atrium.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 346cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside Access
- There is level access once inside.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is not available.
- The type of flooring in walkways and corridors is vinyl/laminate and wood.
- There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The lighting levels are bright.
Counter (Prescription Hand In)
- The Prescription Hand In is located on the outside wall next to the Pharmacy.
- The counter is approximately 3m (3yd 10in) from the pharmacy entrance.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- The lighting levels at the counter are low.
- There is not a clear knee recess beneath the low section of the counter.
- The height of the counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- The type of system is a fixed loop.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Staff are trained to use the system.
Counter (Prescription Collection/Pay Counter)
- The Prescription Collection/Pay Counter is located to the right as you enter.
- The counter is approximately 2m (2yd 7in) from the pharmacy entrance.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- The lighting levels at the counter are bright.
- The height of the counter is medium height (77cm - 109cm).
- There is not a clear knee recess beneath the low section of the counter.
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a hearing assistance system.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 2m from the pharmacy entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate and wood.
- There is not a space for a wheelchair user to wait within the seating area.
- All chairs are permanently fixed.
- Chairs with armrests are not available.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are bright.