Access Guide
Overview (Royal Victoria Infirmary)
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About
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- This is a large hospital with multiple services available.
- Services available in the venue include: Cafes, restaurants, a pharmacy and a convenience store.
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Parking and Public Transport
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- The venue has its own car park.
- The nearest bus station is Newcastle Bus Station.
- The nearest train station is Newcastle Train Station.
- For the latest travel options and information you can plan your travel using Traveline.info (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There are slight slopes in the Claremont Wing, which are used to access the hospital from the multi storey car park.
- Access throughout may include doors permanently held open and automatic doors.
- Level G, Level 1, Level 2, Level 3, Level 4 Level 5 and Level 6 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located on Level 1 of the New Victoria Wing.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi and TV pre-pay machines for patients.
Getting Around (Royal Victoria Infirmary)
- There is step-free level access throughout the majority of walkways, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There is a slight ramp to access the main hospital and the Claremont wing from the multi-storey car park.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny and patterned.
- The visual contrast between the walls and floor varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable in some areas.
Lift (New Victoria Wing - Lifts 9, 10 and 11)
- The lift surveyed is located in the New Victoria Wing, off the main lobby.
- The distance from the main entrance is 9m.
- The most accessible route to the lift has step-free level access.
- Level 1, 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 110cm.
- The internal dimensions of the lift are 150cm (width) x 132cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were low at the time of the survey.
- There are other lifts available at this location which vary in size.
Lift (New Victoria Wing - Lifts 5 and 6)
- The lift surveyed is located at the rear right of the New Victoria Wing.
- The distance from the New Victoria Wing - East Atrium entrance is 20m.
- The most accessible route to the lift has step-free level access.
- Levels 1, 2, 3, 4 and 5 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 139cm.
- The internal dimensions of the lift are 169cm (width) x 276cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were low at the time of the survey.
- There are other lifts available at this location which vary in size.
Lift (New Victoria Wing - Lifts 7 and 8)
- The lift surveyed is located in the New Victoria Wing.
- The distance from the main entrance is 38m.
- The most accessible route to the lift has step-free level access and manual doors.
- Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 164cm (width) x 279cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
- Lighting levels were low at the time of the survey.
Lift (New Victoria Wing - Lift 4)
- The lift surveyed is located at the rear left of the New Victoria Wing.
- The distance from the main entrance is 67m.
- The most accessible route to the lift has step-free level access.
- Levels 1, 2, 3, 4, 5, 6 and 7 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 170cm (width) x 268cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
- Lighting levels were low at the time of the survey.
Lift (New Victoria Wing - Lifts 1, 2 and 3)
- The lift surveyed is located in the New Victoria Wing, off the link corridor to the Leazes Wing.
- The distance from the main entrance is 88m.
- The most accessible route to the lift has step-free level access.
- Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a medium visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 139cm.
- The internal dimensions of the lift are 170cm (width) x 268cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
- Lighting levels were low at the time of the survey.
- There are other lifts available at this location which vary in size.
Lift (New Victoria Wing - Lifts 36, 37 and 38)
- The lift surveyed is located in the New Victoria Wing, off the link corridor to the Education Centre.
- The distance from the New Victoria Wing Lifts 9, 10 and 11 is 34m.
- The most accessible route to the lift has step-free level access.
- Levels 1, 2, 3, 4, 5, 6, 7 and 8 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 124cm (width) x 137cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
Lift (Leazes Wing East Block Lifts 9, 10, 11 and 12)
- The lift surveyed is located in the East Block of the Leazes Wing, off the main corridor.
- The distance from the Leazes Wing Entrance is 86m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Levels 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 129cm.
- The internal dimensions of the lift are 139cm (width) x 266cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
Lift (Leazes Wing West Block Lifts 4, 5 and 6)
- The lift surveyed is located in the Leazes Wing, off the West Block main corridor.
- The distance from the Leazes Wing entrance is 24m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Levels 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 139cm (width) x 266cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Lift (Claremont Wing - Lifts 15 and 16)
- The lift surveyed is located off the Claremont Wing main corridor.
- The distance from the multi-storey car park external entrance is 23m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Levels 2, 3 and 4 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 129cm (width) x 276cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
Escalators (New Victoria Wing)
- The escalators surveyed are located in the middle of the New Victoria Wing.
- Level 1 and 2 are accessed by escalators.
- The escalator steps are unmarked.
- The foot (bottom) and head (top) of the escalators are clearly marked.
- Lighting levels vary due to the size of the space.
Stairs (Next to New Victoria Wing - Lifts 9, 10 and 11)
- The stairs surveyed are located next to New Victoria Wing - Lifts 9, 10 and 11.
- There is a single manual door to access the stairwell.
- Levels 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (Next to New Victoria Wing - Lifts 5 and 6)
- The stairs surveyed are located Next to New Victoria Wing - Lifts 5 and 6.
- There is a single manual door to access the stairwell.
- Levels 1, 2, 3, 4 and 5 can be accessed by these stairs.
- There are 18 steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels vary due to the size of the space.