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Same Day Emergency Care

Royal Victoria Infirmary, Queen Victoria Road, Newcastle upon Tyne, NE1 4LP

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Access Guide

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Overview (Royal Victoria Infirmary)

  • About View
    • This is a large hospital with multiple services available.
    • Services available in the venue include: Cafes, restaurants, a pharmacy and a convenience store.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: There are slight slopes in the Claremont Wing, which are used to access the hospital from the multi storey car park.
    • Access throughout may include doors permanently held open and automatic doors.
    • Level G, Level 1, Level 2, Level 3, Level 4 Level 5 and Level 6 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on Level 1 of the New Victoria Wing.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi and TV pre-pay machines for patients.

Parking (Leazes Wing Accessible Parking)

  • Car Park View
    • The car park is located off Richardson Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 237cm (width) x 467cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 131cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 32m from the Leazes Wing Entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Getting To (Same Day Emergency Care)

  • Same Day Emergency Care is/are located on the level 3 corridor of the Leazes Wing.
  • Access to Same Day Emergency Care is via the Leazes Wing entrance.
  • When entering the Leazes Wing entrance pass reception and turn right.
    Follow the corridor for approximately 20 metres and the Assessment Suite and Same Day Emergency Care is then located on the right. Patients needs to book in at the Assessment Suite before going into the Same Day Emergency Care.
  • There is step free access to Same Day Emergency Care.
  • Same Day Emergency Care is approximately 45m from the Leazes Wing entrance.
  • There is a/are manual, double door(s) which may be difficult to open between the Leazes Wing entrance and the department/service.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Leazes Wing Entrance - Level 3)

  • This entrance is located on the south side of the hospital site.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 157cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 148cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Opening Times (Same Day Emergency Care)

  • Monday 08:30 - 20:00.
  • Tuesday 08:30 - 20:00.
  • Wednesday 08:30 - 20:00.
  • Thursday 08:30 - 20:00.
  • Friday 08:30 - 20:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Assessment Suite)

  • Entrance Details View
    • This information is for the entrance located on floor 3 of the Leazes Wing, in the main corridor, on the right.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 125cm .
    • There is not a hand sanitiser.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 168cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 168cm.
  • Comments View
    • The intercom is located on the wall to the right of the second set of doors.

Department / Service (Same Day Emergency Care)

  • Department / Service Access View
    • Same Day Emergency Care is located on level 3 of the Leazes Wing at the Royal Victoria Hospital.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 170cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms and accessible toilet facilities for everyone.
    • There are 3 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.
  • Comments View
    • Patients needs to book in at the Assessment Suite before going into the Same Day Emergency Care.
    • The accessible toilet is also used as the standard toilet.

Reception

  • The Same Day Emergency Care is located to the left as you enter the unit entrance.
  • The reception area/desk is approximately 2m (2yd 7in) from the Same Day Emergency Care entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the desk.
  • There is a low section of the desk (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the desk.
  • There is not a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 1m from the Same Day Emergency Care entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Consultation / Treatment Room (Consultations)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room 6.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Consultation / Treatment Room (Assessments)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Assessments.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 157cm (5ft 2in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Room / Area (Bays 1 & 2)

  • There is / are 2 room(s) / area(s) available.
  • The room / area is approximately 25m from the unit entrance.
  • There is step free access to the room / area.
  • There is not a/are not door(s) into the room / area.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • The room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Toilet with Adaptations (Ambulatory Care Corridor - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located on the Ambulatory Care rear corridor.
    • This accessible toilet is approximately 25m (27yd 1ft) from the unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is easy to open.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 137cm x 211cm (4ft 6in x 6ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 102cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Toilet with Adaptations (Bay 2 - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located within Ambulatory Care Bay 2.
    • This accessible toilet is approximately 42m (45yd 2ft) from the unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is easy to open.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 156cm x 294cm (5ft 1in x 9ft 8in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 102cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s)